CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. Jamie: A bot-free AI meeting assistant that records, transcribes, and summarizes online and in-person meetings via a desktop app, producing notes and action items in 99+ languages. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and Jamie when documenting in-person meetings without a recording bot matters most. Run both through a week of actual calls to see which suits your workflow.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
A bot-free AI meeting assistant that records, transcribes, and summarizes online and in-person meetings via a desktop app, producing notes and action items in 99+ languages.
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
Jamie is an AI meeting note-taker built around a privacy-first, "bot-free" approach: instead of sending a bot into your call, it runs as a desktop app (plus an iPhone app) and captures audio locally, so it works with any online meeting platform as well as hybrid and in-person meetings. After each meeting it produces structured notes, a full transcript, and identified action items, and supports speaker recognition with auto-labeling and speaker memory. Its "Ask Jamie" chat lets you query past meetings to surface earlier details. Jamie generates summaries in 99+ languages and integrates with tools including Notion, Google Docs, OneNote, and HubSpot, with additional CRM and project integrations (Salesforce, Asana) on higher tiers. It emphasizes compliance with GDPR, EU data hosting, and not training models on customer data. The free plan covers 10 meetings per month with a 30-minute duration limit.
Best suited for
CallFinder is custom pricing (contact sales); Jamie is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | Jamie |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | Bot-free recording |
| Standout feature | Searchable transcripts of agent-customer interactions | Transcription & summaries |
| Team usage | Sentiment and emotion analysis | Action item detection |
| Integrations | Automated agent scorecards | Ask Jamie (meeting Q&A) |
| Languages & capture | Silence and overtalk detection | Speaker labeling & memory |
| Best-fit workflow | Custom analytics and reporting | Bot-free recording |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
Jamie
Choose Jamie if you need capturing meeting notes and action items while staying fully present in the conversation — strengths include bot-free: captures audio locally via a desktop app, so no bot joins or appears in the call.
CallFinder
Jamie
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while Jamie is strong for capturing meeting notes and action items while staying fully present in the conversation. Both transcribe and summarize meetings.
CallFinder is custom pricing and Jamie is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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