CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. iMemo: Cross-platform AI recorder that turns meetings, lectures, and imported files into searchable transcripts and summaries. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and iMemo when transcribing lectures and interviews for later review matters most. Try them side by side on real calls before deciding — needs vary by team.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
Cross-platform AI recorder that turns meetings, lectures, and imported files into searchable transcripts and summaries.
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
iMemo is an AI-powered audio note-taking app available on both iOS and Android that records, transcribes, and summarizes meetings, lectures, interviews, and personal notes. Users can capture high-quality audio directly in the app or import existing audio and video files in formats such as MP3, WAV, FLAC, and MP4, then have the content transcribed into searchable text across many languages. iMemo generates AI summaries from lengthy recordings, offers dual-language viewing for translation, and can identify issues and attributions within a conversation to help surface action items. Recordings and notes are organized into projects and folders with advanced search, and content can be exported in multiple formats including TXT, PDF, and several audio formats. iMemo records without joining calls as a bot participant, capturing audio on the device instead, and it emphasizes a privacy-focused approach where data stays on the device. The app is positioned for people who want to focus on a meeting or lecture without manually taking notes and review organized, searchable summaries afterward. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallFinder is custom pricing (contact sales); iMemo is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | iMemo |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | Records and transcribes meetings, lectures, and interviews on iOS and Android |
| Standout feature | Searchable transcripts of agent-customer interactions | Imports audio/video files (MP3, WAV, FLAC, MP4, and more) |
| Team usage | Sentiment and emotion analysis | AI summaries from long recordings with action-item identification |
| Integrations | Automated agent scorecards | Transcription and dual-language translation across 100+ languages |
| Languages & capture | Silence and overtalk detection | Project and folder organization with advanced search |
| Best-fit workflow | Custom analytics and reporting | Export to TXT, PDF, and multiple audio formats |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
iMemo
Choose iMemo if you need recording and summarizing in-person and virtual meetings — strengths include available on both ios and android, unlike many apple-only rivals.
CallFinder
iMemo
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while iMemo is strong for recording and summarizing in-person and virtual meetings. Both transcribe and summarize meetings.
CallFinder is custom pricing and iMemo is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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