CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. Happy Scribe: Transcription/subtitling and GDPR-friendly meeting notes, 150+ languages The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and Happy Scribe when creating subtitles and captions matters most. Try them side by side on real calls before deciding — needs vary by team.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
Transcription/subtitling and GDPR-friendly meeting notes, 150+ languages
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
Happy Scribe is a transcription and subtitling platform that converts audio and video into accurate text and captions across a wide range of languages. It offers both automatic and human-made transcription and subtitles, letting users balance speed against accuracy depending on the project. Happy Scribe is widely used to transcribe recorded meetings, interviews, podcasts, and videos, and to create subtitles for content, with an in-browser editor for reviewing and correcting transcripts and exporting them in many formats. Its strong language coverage and subtitle tools make it popular with content creators, researchers, and international teams that need reliable text and captions from recordings. Because it focuses on processing recorded audio and video rather than acting as a live meeting bot, it is typically used to handle existing files or recordings. Happy Scribe is valued for its breadth of languages, flexible automatic-versus-human options, and solid subtitle and export capabilities for turning recordings into usable text. Platforms: Web / upload audio and video. Integrations: Zapier. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallFinder is custom pricing (contact sales); Happy Scribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | Happy Scribe |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | Automatic and human transcription |
| Standout feature | Searchable transcripts of agent-customer interactions | Subtitles and captions |
| Team usage | Sentiment and emotion analysis | Wide multi-language support |
| Integrations | Automated agent scorecards | In-browser transcript editor |
| Languages & capture | Silence and overtalk detection | Multi-format export |
| Best-fit workflow | Custom analytics and reporting | Automatic and human transcription |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
Happy Scribe
Choose Happy Scribe if you need transcribing recordings and interviews — strengths include strong language and subtitle support.
CallFinder
Happy Scribe
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while Happy Scribe is strong for transcribing recordings and interviews. Both transcribe and summarize meetings.
CallFinder is custom pricing and Happy Scribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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