CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. Exemplary AI: AI transcription and content-repurposing tool that turns podcasts, webinars, interviews, and videos into transcripts, subtitles, clips, and written summaries. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and Exemplary AI when producing subtitles and translations for multilingual video distribution matters most. Run both through a week of actual calls to see which suits your workflow.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
AI transcription and content-repurposing tool that turns podcasts, webinars, interviews, and videos into transcripts, subtitles, clips, and written summaries.
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
Exemplary AI is a transcription and content-repurposing platform for long-form audio and video. Users upload a recording or import one, and Exemplary AI produces a transcript, then offers tools to convert that recording into subtitles, short clips, summaries, show notes, chapters, and blog posts. The transcription handles audio and video across a large number of languages and can generate subtitles and translations, making it usable for accessibility and multilingual distribution. Beyond raw transcription, the platform includes an AI writer and chat that work against the transcript so users can ask questions or generate written content from the conversation, plus lightweight video editing such as trimming, removing filler words, adding B-roll, and styling captions. Exemplary AI markets dedicated workflows for podcasts, webinars, and academic recordings, and the transcription and captioning features apply equally to recorded interviews and meetings. It is aimed at content creators, marketers, educators, and businesses that want to extract transcripts, captions, and repurposed assets from their recorded spoken content. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallFinder is custom pricing (contact sales); Exemplary AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | Exemplary AI |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | Transcription of audio and video with high stated accuracy |
| Standout feature | Searchable transcripts of agent-customer interactions | Subtitles and translations across more than 100 languages |
| Team usage | Sentiment and emotion analysis | AI writer and chat that generate content and answer questions from the transcript |
| Integrations | Automated agent scorecards | Short-clip generation from long recordings for social video |
| Languages & capture | Silence and overtalk detection | Video editing tools including trimming, filler-word removal, and caption styling |
| Best-fit workflow | Custom analytics and reporting | Dedicated transcription workflows for podcasts, webinars, and academic recordings |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
Exemplary AI
Choose Exemplary AI if you need transcribing and captioning podcasts, webinars, and recorded interviews — strengths include combines transcription, captioning, and content repurposing in one tool.
CallFinder
Exemplary AI
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while Exemplary AI is strong for transcribing and captioning podcasts, webinars, and recorded interviews. Both transcribe and summarize meetings.
CallFinder is custom pricing and Exemplary AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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