CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. Equal Time: Meeting notes with speaking-time and inclusion analytics We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and Equal Time when tracking speaking balance matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
Meeting notes with speaking-time and inclusion analytics
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
Equal Time is an AI meeting assistant that combines standard transcription and notes with a distinctive focus on participation and inclusion analytics. It records and transcribes meetings, generates summaries and action items, and additionally tracks talk-time and speaking balance so teams can see how participation is distributed across a call. This inclusion-oriented angle makes it useful for managers and facilitators who want more equitable meetings, in addition to the usual benefits of automatic notes. Equal Time works across common video platforms, makes notes searchable, and can share recaps with attendees. It also offers prompts and metrics intended to encourage balanced participation during meetings. Equal Time is typically adopted by teams and organizations that care about meeting culture and inclusion alongside documentation, and it differentiates itself from general notetakers by reporting on how people participate, not just what was said, which appeals to leaders trying to improve how their meetings run. Platforms: Zoom / Google Meet / Microsoft Teams. Integrations: Zoom, Google Meet, Microsoft Teams. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallFinder is custom pricing (contact sales); Equal Time is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | Equal Time |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | Recording and transcription |
| Standout feature | Searchable transcripts of agent-customer interactions | AI summaries and action items |
| Team usage | Sentiment and emotion analysis | Talk-time and participation analytics |
| Integrations | Automated agent scorecards | Inclusion prompts and metrics |
| Languages & capture | Silence and overtalk detection | Searchable notes |
| Best-fit workflow | Custom analytics and reporting | Recording and transcription |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
Equal Time
Choose Equal Time if you need improving meeting inclusion — strengths include unique focus on participation and inclusion.
CallFinder
Equal Time
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while Equal Time is strong for improving meeting inclusion. Both transcribe and summarize meetings.
CallFinder is custom pricing and Equal Time is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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