Bliro: Bot-free AI meeting assistant that transcribes online and in-person conversations from device audio without recording audio or video. DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Bliro when field and in-person sales meetings that need automatic notes and crm updates matters most, and DialDesk when monitoring customer sentiment and churn risk in real time across support conversations matters most. Try them side by side on real calls before deciding — needs vary by team.
Bot-free AI meeting assistant that transcribes online and in-person conversations from device audio without recording audio or video.
DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.
Bliro is an AI meeting assistant that creates structured notes from both online and in-person conversations without sending a bot into the call. It runs as a desktop application that recognizes when a meeting is happening and taps the device's audio source directly to transcribe in real time, so it is not visible to other participants. A distinguishing feature is that Bliro does not store audio or video recordings at all; it transcribes and summarizes on the fly and discards the underlying media, which the company positions as a privacy safeguard for everyone in the meeting. Because it works from device audio, it supports effectively any meeting platform and softphone, plus face-to-face meetings captured via laptop, iPhone, or iPad. Bliro generates customizable AI summaries, drafts follow-ups, and can automatically sync notes to CRMs such as Salesforce, HubSpot, and Microsoft Dynamics, as well as tools like Slack and Confluence. Data processing is hosted on European servers with a GDPR focus. It is aimed primarily at sales teams and other professionals who need reliable, compliant notes across online and in-person settings. Pricing varies by plan. Check the official website for current pricing.
Best suited for
DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.
Best suited for
Bliro is a free tier with paid upgrades (freemium); DialDesk is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Bliro | DialDesk |
|---|---|---|
| Core capability | Bot-free transcription from device audio for online and in-person meetings | Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages |
| Standout feature | Does not store audio or video recordings | AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution) |
| Team usage | Works across meeting tools, softphones, and face-to-face conversations | Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time |
| Integrations | Customizable AI summaries and automated follow-up drafts | Auto call summarization and logging that pushes notes into the CRM |
| Languages & capture | CRM sync to Salesforce, HubSpot, and Microsoft Dynamics | Real-time supervisor dashboards with live agent performance and quality metrics |
| Best-fit workflow | EU-based data processing with a GDPR focus | In-call agent assist with next-best-action prompts and CRM screen-pop integrations |
Bliro
Choose Bliro if you need field and in-person sales meetings that need automatic notes and crm updates — strengths include captures in-person meetings, not just video calls.
DialDesk
Choose DialDesk if you need automatically scoring and auditing 100% of agent calls and chats for quality and compliance — strengths include audits 100% of interactions automatically instead of relying on small manual qa samples.
Bliro
DialDesk
It depends on your workflow. Bliro is strong for field and in-person sales meetings that need automatic notes and crm updates, while DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance. Both transcribe and summarize meetings.
Bliro is a free tier with paid upgrades and DialDesk is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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