BetterDictation: A macOS speech-to-text app that uses on-device Whisper to turn spoken words into typed text in any application. Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist BetterDictation when dictating emails, documents, and notes hands-free across mac apps matters most, and Eleveo when quality management and agent coaching from analyzed conversations matters most. Try them side by side on real calls before deciding — needs vary by team.
A macOS speech-to-text app that uses on-device Whisper to turn spoken words into typed text in any application.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
BetterDictation is a system-wide dictation tool for macOS that converts speech into typed text inside any application. Users trigger it with a keyboard shortcut (Option+Space) and can choose push-to-talk or toggle-to-talk modes; the transcribed text is then inserted directly where the cursor sits. It runs OpenAI's Whisper model locally on Apple's Neural Engine, so basic transcription works fully offline and, per the vendor, no audio recordings or transcripts are stored. It supports 100+ languages and applies automatic punctuation. The app requires Apple Silicon (M1 or newer); Intel Macs are not supported. An optional Pro add-on adds stammer correction, automatic formatting, and post-processing of dictations. It is aimed at people who write or capture text frequently, such as founders, engineers, and writers, who want to dictate emails, documents, notes, and messages rather than type them. Because it works across all apps, it can be used to capture spoken notes alongside meetings, though it is a general dictation utility rather than a dedicated meeting-recording assistant.
Best suited for
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
BetterDictation is a free tier with paid upgrades (paid); Eleveo is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | BetterDictation | Eleveo |
|---|---|---|
| Core capability | System-wide dictation that inserts text into any macOS application | AI speech analytics with continuous speech-to-text transcription |
| Standout feature | On-device transcription using OpenAI's Whisper on Apple's Neural Engine | Omnichannel media capture (voice, video, and screen recording) |
| Team usage | Offline operation for basic dictation with no cloud round-trips | Automated call summaries with highlights, topics, and next steps |
| Integrations | Support for 100+ languages with automatic punctuation | Sentiment detection and conversation categorization across interactions |
| Languages & capture | Push-to-talk and toggle-to-talk recording modes | Workforce management with AI forecasting and agent scheduling |
| Best-fit workflow | Optional Pro post-processing: stammer correction and automatic formatting | Compliance tooling for GDPR, PCI-DSS, and TCPA |
BetterDictation
Choose BetterDictation if you need dictating emails, documents, and notes hands-free across mac apps — strengths include runs locally on-device for privacy; vendor states no audio or transcripts are stored.
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
BetterDictation
Eleveo
It depends on your workflow. BetterDictation is strong for dictating emails, documents, and notes hands-free across mac apps, while Eleveo is strong for recording and transcribing customer service and sales calls at scale. Both transcribe and summarize meetings.
BetterDictation is a free tier with paid upgrades and Eleveo is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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