BetterDictation: A macOS speech-to-text app that uses on-device Whisper to turn spoken words into typed text in any application. CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist BetterDictation when dictating emails, documents, and notes hands-free across mac apps matters most, and CallMiner when compliance and risk teams flagging regulatory or fraud issues across all customer calls matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
A macOS speech-to-text app that uses on-device Whisper to turn spoken words into typed text in any application.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
BetterDictation is a system-wide dictation tool for macOS that converts speech into typed text inside any application. Users trigger it with a keyboard shortcut (Option+Space) and can choose push-to-talk or toggle-to-talk modes; the transcribed text is then inserted directly where the cursor sits. It runs OpenAI's Whisper model locally on Apple's Neural Engine, so basic transcription works fully offline and, per the vendor, no audio recordings or transcripts are stored. It supports 100+ languages and applies automatic punctuation. The app requires Apple Silicon (M1 or newer); Intel Macs are not supported. An optional Pro add-on adds stammer correction, automatic formatting, and post-processing of dictations. It is aimed at people who write or capture text frequently, such as founders, engineers, and writers, who want to dictate emails, documents, notes, and messages rather than type them. Because it works across all apps, it can be used to capture spoken notes alongside meetings, though it is a general dictation utility rather than a dedicated meeting-recording assistant.
Best suited for
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
BetterDictation is a free tier with paid upgrades (paid); CallMiner is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | BetterDictation | CallMiner |
|---|---|---|
| Core capability | System-wide dictation that inserts text into any macOS application | Automatic transcription of voice and digital interactions across multiple languages |
| Standout feature | On-device transcription using OpenAI's Whisper on Apple's Neural Engine | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) |
| Team usage | Offline operation for basic dictation with no cloud round-trips | Real-time agent guidance and alerts during live calls plus post-call analysis |
| Integrations | Support for 100+ languages with automatic punctuation | Automated redaction of sensitive numeric data for compliance and security |
| Languages & capture | Push-to-talk and toggle-to-talk recording modes | Automated scoring and quality management for compliance, performance, and sales |
| Best-fit workflow | Optional Pro post-processing: stammer correction and automatic formatting | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings |
BetterDictation
Choose BetterDictation if you need dictating emails, documents, and notes hands-free across mac apps — strengths include runs locally on-device for privacy; vendor states no audio or transcripts are stored.
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
BetterDictation
CallMiner
It depends on your workflow. BetterDictation is strong for dictating emails, documents, and notes hands-free across mac apps, while CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching. Both transcribe and summarize meetings.
BetterDictation is a free tier with paid upgrades and CallMiner is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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