Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Scorebuddy: Scorebuddy is an AI-powered contact center quality assurance platform that transcribes and auto-scores voice, chat, email, and social interactions against customizable scorecards. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Ava when real-time captioning for deaf and hard-of-hearing participants matters most, and Scorebuddy when transcribing and analyzing multilingual customer calls to surface sentiment and contact drivers matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings.
Scorebuddy is an AI-powered contact center quality assurance platform that transcribes and auto-scores voice, chat, email, and social interactions against customizable scorecards.
Ava is a live captioning and transcription service built primarily for deaf and hard-of-hearing users, as well as for organizations that need accessible meetings and conversations. The app captures audio from in-person conversations and from video conferencing tools, then generates real-time captions on a phone, computer, or in the meeting interface. Ava combines automatic speech recognition with an optional professional scribe service for higher-accuracy, ADA-compliant captioning, giving users a choice between fast AI captions and human-assisted transcription. Features include color-coded speaker identification so users can follow who said what, support for many languages, and stored transcripts and summaries after a conversation ends. Through its Ava Connect integration, the service connects with Zoom, Google Meet, and Microsoft Teams, and it is available across mobile (iOS and Android), web, and desktop (Windows and Mac). Ava is aimed at individuals who need accessibility support in daily conversations and meetings, as well as at educational institutions, healthcare providers, corporations, and event venues that must provide compliant real-time captioning without committing to a traditional CART contract. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Scorebuddy (ScorebuddyCX) is a contact center quality assurance and conversation intelligence platform built for QA teams, CX leaders, and BPOs across industries such as financial services, technology, healthcare, and retail. It ingests agent-customer interactions across voice, chat, email, and social channels and uses GenAI auto-scoring to automatically evaluate conversations against fully customizable scorecards, scoring both human agents and AI chatbots while maintaining an audit trail for regulated environments. For voice, it provides AI transcription that converts multilingual call recordings into transcripts, then layers conversation analytics on top: automated sentiment analysis, contact-driver categorization, and pattern detection across interactions. Reviewers can view scorecards alongside AI marked-up conversations and build automated pass/fail rules. The platform also includes a built-in learning management system that assigns targeted coaching and AI-generated courses based on identified skill gaps, plus configurable dashboards for CX, product, and other teams. It integrates with leading contact center and CRM tools including Five9, Genesys, Salesforce, and Zendesk. What distinguishes it is the combination of configurable QA scorecards, transcription-driven analytics, and coaching/LMS in one workflow.
Best suited for
Ava is a free tier with paid upgrades (freemium); Scorebuddy is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Ava | Scorebuddy |
|---|---|---|
| Core capability | Integration with Zoom, Google Meet, and Microsoft Teams | AI transcription of multilingual call recordings into text transcripts |
| Standout feature | Real-time live captions for in-person and online conversations | GenAI auto-scoring of interactions against fully customizable scorecards |
| Team usage | Color-coded speaker identification | Conversation analytics with sentiment analysis and contact-driver categorization |
| Integrations | Optional professional scribe service for higher accuracy | Omnichannel coverage across voice, chat, email, and social interactions |
| Languages & capture | Mobile, web, and desktop apps | Side-by-side view of scorecards and AI marked-up conversations with automated pass/fail rules |
| Best-fit workflow | Saved transcripts and conversation summaries | Built-in learning management system with targeted coaching and AI-generated courses |
Ava
Choose Ava if you need real-time captioning for deaf and hard-of-hearing participants — strengths include strong accessibility focus for deaf and hard-of-hearing users.
Scorebuddy
Choose Scorebuddy if you need automatically scoring and qa-evaluating up to 100% of contact center interactions across channels — strengths include covers qa, conversation analytics, transcription, and coaching/lms in a single integrated platform.
Ava
Scorebuddy
It depends on your workflow. Ava is strong for real-time captioning for deaf and hard-of-hearing participants, while Scorebuddy is strong for automatically scoring and qa-evaluating up to 100% of contact center interactions across channels. Both transcribe and summarize meetings.
Ava is a free tier with paid upgrades and Scorebuddy is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
More head-to-head comparisons involving Ava and Scorebuddy.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Aviso AI: End-to-end AI revenue platform whose conversation intelligence records and analyzes sales calls and meetings for B2B revenue teams. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. BB Recorder: A 100% local, no-bot meeting recorder for Mac and iOS that records, transcribes, and summarizes entirely on-device, built by the BuildBetter team. Below, they line up on price, capture method, and how each fits a real meeting stack.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Backtrack: An AI meeting intelligence tool for trade shows and hosted buyer events that captures 1:1 conversations and turns them into CRM-ready notes and insights. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. This comparison weighs them on pricing, features, and everyday workflow fit.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. BarRaiser: AI interview intelligence platform that records interviews and coaches interviewers for better hiring. The right pick comes down to team size, budget, and the workflows you want to automate.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Basil AI: On-device AI note taker for Apple devices that transcribes and summarizes meetings entirely offline, with no cloud upload. This comparison weighs them on pricing, features, and everyday workflow fit.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. BeAware Conference Captioning: AI real-time captioning and translation app for live in-person and hybrid events, with on-screen overlays and multilingual attendee access. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Bee: Wearable AI device that captures spoken conversations and turns them into transcripts, summaries, and reminders. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Beey: Web app for automatic transcription, subtitle creation, translation, and live transcription. Below, they line up on price, capture method, and how each fits a real meeting stack.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Berrycast: A screen recorder and AI meeting notes tool with a Chrome extension and desktop app that records, transcribes, and summarizes calls. Below, they line up on price, capture method, and how each fits a real meeting stack.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Bliro: Bot-free AI meeting assistant that transcribes online and in-person conversations from device audio without recording audio or video. This comparison weighs them on pricing, features, and everyday workflow fit.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Bluedot: Bot-free note taker for Meet, Zoom, Teams plus mobile recording Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.