Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Ava when real-time captioning for deaf and hard-of-hearing participants matters most, and Cresta when analyzing every interaction to identify behaviors that drive outcomes matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Ava is a live captioning and transcription service built primarily for deaf and hard-of-hearing users, as well as for organizations that need accessible meetings and conversations. The app captures audio from in-person conversations and from video conferencing tools, then generates real-time captions on a phone, computer, or in the meeting interface. Ava combines automatic speech recognition with an optional professional scribe service for higher-accuracy, ADA-compliant captioning, giving users a choice between fast AI captions and human-assisted transcription. Features include color-coded speaker identification so users can follow who said what, support for many languages, and stored transcripts and summaries after a conversation ends. Through its Ava Connect integration, the service connects with Zoom, Google Meet, and Microsoft Teams, and it is available across mobile (iOS and Android), web, and desktop (Windows and Mac). Ava is aimed at individuals who need accessibility support in daily conversations and meetings, as well as at educational institutions, healthcare providers, corporations, and event venues that must provide compliant real-time captioning without committing to a traditional CART contract. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Ava is a free tier with paid upgrades (freemium); Cresta is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Ava | Cresta |
|---|---|---|
| Core capability | Integration with Zoom, Google Meet, and Microsoft Teams | Real-time Agent Assist with live suggestions and knowledge |
| Standout feature | Real-time live captions for in-person and online conversations | Conversation intelligence analyzing 100% of interactions |
| Team usage | Color-coded speaker identification | Automated quality management and scoring across all calls |
| Integrations | Optional professional scribe service for higher accuracy | Knowledge Agent that proactively surfaces context-aware answers |
| Languages & capture | Mobile, web, and desktop apps | Autonomous AI agents for end-to-end conversation resolution |
| Best-fit workflow | Saved transcripts and conversation summaries | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect |
Ava
Choose Ava if you need real-time captioning for deaf and hard-of-hearing participants — strengths include strong accessibility focus for deaf and hard-of-hearing users.
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Ava
Cresta
It depends on your workflow. Ava is strong for real-time captioning for deaf and hard-of-hearing participants, while Cresta is strong for assisting contact-center agents in real time during customer conversations. Both transcribe and summarize meetings.
Ava is a free tier with paid upgrades and Cresta is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
More head-to-head comparisons involving Ava and Cresta.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Aviso AI: End-to-end AI revenue platform whose conversation intelligence records and analyzes sales calls and meetings for B2B revenue teams. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. BB Recorder: A 100% local, no-bot meeting recorder for Mac and iOS that records, transcribes, and summarizes entirely on-device, built by the BuildBetter team. Below, they line up on price, capture method, and how each fits a real meeting stack.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Backtrack: An AI meeting intelligence tool for trade shows and hosted buyer events that captures 1:1 conversations and turns them into CRM-ready notes and insights. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. This comparison weighs them on pricing, features, and everyday workflow fit.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. BarRaiser: AI interview intelligence platform that records interviews and coaches interviewers for better hiring. The right pick comes down to team size, budget, and the workflows you want to automate.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Basil AI: On-device AI note taker for Apple devices that transcribes and summarizes meetings entirely offline, with no cloud upload. This comparison weighs them on pricing, features, and everyday workflow fit.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. BeAware Conference Captioning: AI real-time captioning and translation app for live in-person and hybrid events, with on-screen overlays and multilingual attendee access. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Bee: Wearable AI device that captures spoken conversations and turns them into transcripts, summaries, and reminders. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Beey: Web app for automatic transcription, subtitle creation, translation, and live transcription. Below, they line up on price, capture method, and how each fits a real meeting stack.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Berrycast: A screen recorder and AI meeting notes tool with a Chrome extension and desktop app that records, transcribes, and summarizes calls. Below, they line up on price, capture method, and how each fits a real meeting stack.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Bliro: Bot-free AI meeting assistant that transcribes online and in-person conversations from device audio without recording audio or video. This comparison weighs them on pricing, features, and everyday workflow fit.
Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Bluedot: Bot-free note taker for Meet, Zoom, Teams plus mobile recording Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.