Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Ava when real-time captioning for deaf and hard-of-hearing participants matters most, and CallFinder when coaching agents on de-escalation, compliance, and word choice matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
Ava is a live captioning and transcription service built primarily for deaf and hard-of-hearing users, as well as for organizations that need accessible meetings and conversations. The app captures audio from in-person conversations and from video conferencing tools, then generates real-time captions on a phone, computer, or in the meeting interface. Ava combines automatic speech recognition with an optional professional scribe service for higher-accuracy, ADA-compliant captioning, giving users a choice between fast AI captions and human-assisted transcription. Features include color-coded speaker identification so users can follow who said what, support for many languages, and stored transcripts and summaries after a conversation ends. Through its Ava Connect integration, the service connects with Zoom, Google Meet, and Microsoft Teams, and it is available across mobile (iOS and Android), web, and desktop (Windows and Mac). Ava is aimed at individuals who need accessibility support in daily conversations and meetings, as well as at educational institutions, healthcare providers, corporations, and event venues that must provide compliant real-time captioning without committing to a traditional CART contract. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
Ava is a free tier with paid upgrades (freemium); CallFinder is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Ava | CallFinder |
|---|---|---|
| Core capability | Integration with Zoom, Google Meet, and Microsoft Teams | AI-powered speech-to-text call transcription |
| Standout feature | Real-time live captions for in-person and online conversations | Searchable transcripts of agent-customer interactions |
| Team usage | Color-coded speaker identification | Sentiment and emotion analysis |
| Integrations | Optional professional scribe service for higher accuracy | Automated agent scorecards |
| Languages & capture | Mobile, web, and desktop apps | Silence and overtalk detection |
| Best-fit workflow | Saved transcripts and conversation summaries | Custom analytics and reporting |
Ava
Choose Ava if you need real-time captioning for deaf and hard-of-hearing participants — strengths include strong accessibility focus for deaf and hard-of-hearing users.
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
Ava
CallFinder
It depends on your workflow. Ava is strong for real-time captioning for deaf and hard-of-hearing participants, while CallFinder is strong for automating quality assurance and call scoring in contact centers. Both transcribe and summarize meetings.
Ava is a free tier with paid upgrades and CallFinder is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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