AutoMemo: Japanese transcription AI from Sourcenext that records meetings via web app, smartphone app, or dedicated voice recorders, then transcribes, summarizes, and shares. Zenarate: Zenarate's Performance Analyzer is an AI tool that transcribes, redacts, and scores live contact-center agent calls for quality assurance and coaching. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist AutoMemo when capturing and transcribing in-person business meetings matters most, and Zenarate when monitoring customer sentiment and emerging call topics to surface compliance and experience issues matters most. Try them side by side on real calls before deciding — needs vary by team.
Japanese transcription AI from Sourcenext that records meetings via web app, smartphone app, or dedicated voice recorders, then transcribes, summarizes, and shares.
Zenarate's Performance Analyzer is an AI tool that transcribes, redacts, and scores live contact-center agent calls for quality assurance and coaching.
AutoMemo (オートメモ) is a transcription AI developed, sold, and supported by Sourcenext Corporation in Japan. It is built around a multi-surface approach: users can capture audio through a web browser app, a dedicated smartphone app, or standalone hardware voice recorders (the AutoMemo S and AutoMemo R devices), and the captured audio is automatically converted to text. The service uses a Whisper-based speech recognition engine, automatically inserts punctuation, removes filler words such as Japanese hesitation sounds, and recognizes speakers so that transcription results are divided into speaker blocks. On top of the transcript, AutoMemo can automatically generate summaries and extract to-do items and deadlines, and it has added features such as AI-generated titles for recordings. Audio and transcripts are saved to the cloud for later editing, searching, and sharing. AutoMemo positions itself for business meetings, interviews, and lecture capture in Japanese-language workflows, and offers a limited free transcription allowance with paid plans for higher usage. It remains actively developed and marketed in 2025/2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Zenarate is an AI simulation-training and conversation-analytics platform for contact centers, and its Performance Analyzer (formerly Call Analyzer) is the module that turns live customer calls into structured quality and coaching data. The AI engine automatically transcribes each interaction, redacts sensitive information, and scores calls against a client's defined call model and skill expectations, processing up to 100% of calls rather than a small sampled subset. Analysis runs nightly so leaders have results the next day, with automated scorecards, sentiment analysis, topic and trend reporting, and next-action coaching recommendations. Managers can drill into specific conversation moments, listen to the audio, and add commentary directly from the scorecard. Because it sits inside Zenarate's AI Coach platform, identified gaps can be turned into personalized roleplay simulations and coaching plans. It is built for QA managers, training leaders, and contact-center operations across industries such as financial services, healthcare, insurance, telecom, retail, and travel, and supports multiple languages and global deployments.
Best suited for
AutoMemo is a free tier with paid upgrades (freemium); Zenarate is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | AutoMemo | Zenarate |
|---|---|---|
| Core capability | Records via web app, smartphone app, or dedicated voice recorder hardware | AI transcription of live agent calls with automatic redaction of sensitive information |
| Standout feature | Whisper-based speech-to-text with automatic punctuation | Automated scoring of up to 100% of calls against a client's defined call model and skill parameters |
| Team usage | Speaker recognition that splits transcripts into per-speaker blocks | Quality-assurance scorecards with the ability to listen to audio and add manager commentary |
| Integrations | AI summaries with to-do and deadline extraction | Sentiment analysis plus topic-frequency and trend reporting across interactions |
| Languages & capture | Automatic filler-word removal | Next-action coaching recommendations that convert QA findings into roleplay simulations |
| Best-fit workflow | Cloud storage with editing, search, and sharing | Nightly batch processing so insights are ready the following day |
AutoMemo
Choose AutoMemo if you need capturing and transcribing in-person business meetings — strengths include multiple capture options including standalone hardware recorders.
Zenarate
Choose Zenarate if you need automating contact-center qa by transcribing and scoring every agent call instead of manual sampling — strengths include analyzes up to 100% of calls instead of a small manual qa sample, with automatic transcription and redaction.
AutoMemo
Zenarate
It depends on your workflow. AutoMemo is strong for capturing and transcribing in-person business meetings, while Zenarate is strong for automating contact-center qa by transcribing and scoring every agent call instead of manual sampling. Both transcribe and summarize meetings.
AutoMemo is a free tier with paid upgrades and Zenarate is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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