Amber Notes: EU-focused AI meeting notetaker by Dutch company Amberscript, with EU-only data hosting, multilingual transcription and an Ask Amber chat. MiaRec: MiaRec is an AI-powered call recording, transcription, and conversation intelligence platform for contact centers. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Amber Notes when capturing and summarizing meetings for european teams with strict data-residency needs matters most, and MiaRec when compliance teams recording and redacting calls to meet pci/pii/phi requirements matters most. Run both through a week of actual calls to see which suits your workflow.
EU-focused AI meeting notetaker by Dutch company Amberscript, with EU-only data hosting, multilingual transcription and an Ask Amber chat.
MiaRec is an AI-powered call recording, transcription, and conversation intelligence platform for contact centers.
Amber Notes is an AI meeting notetaker built for Europe by Amberscript, a Dutch transcription company based in the Netherlands. It is offered as a distinct meeting-focused product (at ambernotes.eu and notes.amberscript.com) with web access and mobile apps for iOS and Android. Amber Notes records, transcribes and summarizes meetings automatically across a wide range of European languages and dialects, with speaker identification that works across multiple participants. It produces intelligent summaries (including via custom prompts), extracts action items automatically, and offers an Ask Amber chat that lets users query their meeting history in natural language. The product supports both bot-based capture for virtual meetings on Zoom, Microsoft Teams and Google Meet and a mobile app for recording in-person meetings on the go, with summaries reviewable from a phone and synced to the desktop workspace. Its core privacy proposition is that all meeting data stays on EU servers and never leaves the European Union; the company states it does not use meeting content to train AI models and that the platform is ISO 27001 and ISO 9001 certified and aligned with GDPR. Amber Notes is actively operating in 2025/2026 with current mobile app listings and a live pricing page. Pricing varies by plan. Check the official website for current pricing.
Best suited for
MiaRec is a contact center intelligence platform built around compliant call recording, automatic speech-to-text transcription, and AI-driven conversation analytics. It captures voice interactions and can transcribe up to 100% of calls, automatically detecting and transcribing multiple languages within a single conversation. From those transcripts it generates structured call summaries, sentiment scores, and topic tags, and powers automated quality management (Auto QA) that evaluates interactions instead of relying on manual sampling. The platform also offers customer experience and revenue intelligence, screen recording, live monitoring, and automatic redaction of sensitive data such as card numbers, SSNs, and emails to support PCI DSS and PII/PHI compliance. It includes role-based access control, multi-tenant architecture, customizable retention policies, and API integration, and provides a tested integration for capturing Microsoft Teams contact center and back-office calls. MiaRec is aimed at contact center leaders, quality and compliance teams, sales managers, and customer service operations that need full visibility into recorded conversations rather than ad hoc sampling.
Best suited for
Amber Notes is a free tier with paid upgrades (freemium); MiaRec is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Amber Notes | MiaRec |
|---|---|---|
| Core capability | Automatic recording, transcription and summarization of meetings | Automatic speech-to-text transcription of up to 100% of calls with multi-language detection |
| Standout feature | Speaker identification across multiple participants | AI-generated call summaries, sentiment scoring, and topic/conversation tagging |
| Team usage | Action-item extraction and custom-prompt summaries | Automated quality management (Auto QA) that evaluates every interaction |
| Integrations | Ask Amber natural-language chat over meeting history | Automatic redaction of sensitive data (card numbers, SSNs, emails) for PCI/PII/PHI compliance |
| Languages & capture | Bot capture for Zoom, Microsoft Teams and Google Meet plus a mobile app for in-person meetings | Live call monitoring and screen recording |
| Best-fit workflow | Support for a broad range of European languages and dialects | Microsoft Teams integration plus API access, multi-tenant architecture, and role-based access control |
Amber Notes
Choose Amber Notes if you need capturing and summarizing meetings for european teams with strict data-residency needs — strengths include strong eu data-residency stance with meeting data kept on eu servers.
MiaRec
Choose MiaRec if you need contact centers transcribing and analyzing customer calls for quality assurance and coaching — strengths include transcribes and analyzes the full volume of calls rather than relying on manual sampling.
Amber Notes
MiaRec
It depends on your workflow. Amber Notes is strong for capturing and summarizing meetings for european teams with strict data-residency needs, while MiaRec is strong for contact centers transcribing and analyzing customer calls for quality assurance and coaching. Both transcribe and summarize meetings.
Amber Notes is a free tier with paid upgrades and MiaRec is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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