Amber Notes: EU-focused AI meeting notetaker by Dutch company Amberscript, with EU-only data hosting, multilingual transcription and an Ask Amber chat. Level AI: Level AI is a contact center conversation intelligence platform that transcribes, scores, and analyzes voice and text customer interactions with automated QA and real-time agent assist. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Amber Notes when capturing and summarizing meetings for european teams with strict data-residency needs matters most, and Level AI when coaching contact center agents using transcript-based insights and real-time call guidance matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EU-focused AI meeting notetaker by Dutch company Amberscript, with EU-only data hosting, multilingual transcription and an Ask Amber chat.
Level AI is a contact center conversation intelligence platform that transcribes, scores, and analyzes voice and text customer interactions with automated QA and real-time agent assist.
Amber Notes is an AI meeting notetaker built for Europe by Amberscript, a Dutch transcription company based in the Netherlands. It is offered as a distinct meeting-focused product (at ambernotes.eu and notes.amberscript.com) with web access and mobile apps for iOS and Android. Amber Notes records, transcribes and summarizes meetings automatically across a wide range of European languages and dialects, with speaker identification that works across multiple participants. It produces intelligent summaries (including via custom prompts), extracts action items automatically, and offers an Ask Amber chat that lets users query their meeting history in natural language. The product supports both bot-based capture for virtual meetings on Zoom, Microsoft Teams and Google Meet and a mobile app for recording in-person meetings on the go, with summaries reviewable from a phone and synced to the desktop workspace. Its core privacy proposition is that all meeting data stays on EU servers and never leaves the European Union; the company states it does not use meeting content to train AI models and that the platform is ISO 27001 and ISO 9001 certified and aligned with GDPR. Amber Notes is actively operating in 2025/2026 with current mobile app listings and a live pricing page. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Level AI is a customer experience platform built for enterprise contact centers that captures, transcribes, and analyzes customer conversations across voice calls, chat, email, and bot interactions. Its proprietary speech-to-text engine, trained on noisy call center audio and fine-tuned to each customer's terminology, converts spoken conversations into searchable transcripts. On top of that transcription layer, Level AI applies semantic intelligence (natural language understanding) rather than keyword matching to detect intent, sentiment, and compliance issues, aiming to monitor 100% of interactions instead of a small sampled fraction. The platform automates quality assurance by scoring conversations against custom scorecards, including open-ended criteria via its QA-GPT feature, and surfaces coaching opportunities. A real-time Agent Assist module suggests next-best actions during live calls, and analytics dashboards extract voice-of-customer insights and dissatisfaction drivers. It is aimed at QA, CX, and operations teams in financial services, healthcare, insurance, and retail. Level AI also offers AI virtual agents for call deflection and screen recording for agent monitoring.
Best suited for
Amber Notes is a free tier with paid upgrades (freemium); Level AI is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Amber Notes | Level AI |
|---|---|---|
| Core capability | Automatic recording, transcription and summarization of meetings | Speech-to-text transcription of voice calls plus ingestion of chat, email, and bot text across channels |
| Standout feature | Speaker identification across multiple participants | Semantic conversation intelligence using NLU to detect intent, sentiment, and compliance signals |
| Team usage | Action-item extraction and custom-prompt summaries | Automated quality assurance scoring of 100% of interactions via custom scorecards and QA-GPT |
| Integrations | Ask Amber natural-language chat over meeting history | Real-time Agent Assist that surfaces recommended responses and guidance during live calls |
| Languages & capture | Bot capture for Zoom, Microsoft Teams and Google Meet plus a mobile app for in-person meetings | Analytics dashboards for voice-of-customer insights, dissatisfaction drivers, and root-cause analysis |
| Best-fit workflow | Support for a broad range of European languages and dialects | Agent screen recording and AI virtual agents for call triage and deflection |
Amber Notes
Choose Amber Notes if you need capturing and summarizing meetings for european teams with strict data-residency needs — strengths include strong eu data-residency stance with meeting data kept on eu servers.
Level AI
Choose Level AI if you need automatically scoring and auditing agent calls and chats for quality assurance at scale — strengths include transcription engine is trained specifically on noisy contact center audio and tuned to customer-specific terminology.
Amber Notes
Level AI
It depends on your workflow. Amber Notes is strong for capturing and summarizing meetings for european teams with strict data-residency needs, while Level AI is strong for automatically scoring and auditing agent calls and chats for quality assurance at scale. Both transcribe and summarize meetings.
Amber Notes is a free tier with paid upgrades and Level AI is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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