Amber Notes: EU-focused AI meeting notetaker by Dutch company Amberscript, with EU-only data hosting, multilingual transcription and an Ask Amber chat. EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Amber Notes when capturing and summarizing meetings for european teams with strict data-residency needs matters most, and EvaluAgent when surface sentiment, intent, and contact reasons to coach agents and improve cx matters most. Run both through a week of actual calls to see which suits your workflow.
EU-focused AI meeting notetaker by Dutch company Amberscript, with EU-only data hosting, multilingual transcription and an Ask Amber chat.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Amber Notes is an AI meeting notetaker built for Europe by Amberscript, a Dutch transcription company based in the Netherlands. It is offered as a distinct meeting-focused product (at ambernotes.eu and notes.amberscript.com) with web access and mobile apps for iOS and Android. Amber Notes records, transcribes and summarizes meetings automatically across a wide range of European languages and dialects, with speaker identification that works across multiple participants. It produces intelligent summaries (including via custom prompts), extracts action items automatically, and offers an Ask Amber chat that lets users query their meeting history in natural language. The product supports both bot-based capture for virtual meetings on Zoom, Microsoft Teams and Google Meet and a mobile app for recording in-person meetings on the go, with summaries reviewable from a phone and synced to the desktop workspace. Its core privacy proposition is that all meeting data stays on EU servers and never leaves the European Union; the company states it does not use meeting content to train AI models and that the platform is ISO 27001 and ISO 9001 certified and aligned with GDPR. Amber Notes is actively operating in 2025/2026 with current mobile app listings and a live pricing page. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Amber Notes is a free tier with paid upgrades (freemium); EvaluAgent is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Amber Notes | EvaluAgent |
|---|---|---|
| Core capability | Automatic recording, transcription and summarization of meetings | Automatic voice-call transcription with multi-language support |
| Standout feature | Speaker identification across multiple participants | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards |
| Team usage | Action-item extraction and custom-prompt summaries | Conversation intelligence: sentiment analysis, intent detection, and summarization |
| Integrations | Ask Amber natural-language chat over meeting history | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) |
| Languages & capture | Bot capture for Zoom, Microsoft Teams and Google Meet plus a mobile app for in-person meetings | AI-agent observability to flag hallucinations, missed intents, and quality issues |
| Best-fit workflow | Support for a broad range of European languages and dialects | Coaching workflows, calibration, and dashboards built on QA insights |
Amber Notes
Choose Amber Notes if you need capturing and summarizing meetings for european teams with strict data-residency needs — strengths include strong eu data-residency stance with meeting data kept on eu servers.
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Amber Notes
EvaluAgent
It depends on your workflow. Amber Notes is strong for capturing and summarizing meetings for european teams with strict data-residency needs, while EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance. Both transcribe and summarize meetings.
Amber Notes is a free tier with paid upgrades and EvaluAgent is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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