Aloware: Sales engagement and contact platform with a power dialer plus AI conversation intelligence that records, transcribes, and analyzes calls for coaching. Scorebuddy: Scorebuddy is an AI-powered contact center quality assurance platform that transcribes and auto-scores voice, chat, email, and social interactions against customizable scorecards. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aloware when outbound sales teams running power-dialed cold-call campaigns with ai analysis matters most, and Scorebuddy when transcribing and analyzing multilingual customer calls to surface sentiment and contact drivers matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Sales engagement and contact platform with a power dialer plus AI conversation intelligence that records, transcribes, and analyzes calls for coaching.
Scorebuddy is an AI-powered contact center quality assurance platform that transcribes and auto-scores voice, chat, email, and social interactions against customizable scorecards.
Aloware is a sales engagement and AI voice platform that combines an automated power dialer with conversation intelligence built for outbound revenue teams. Calls are recorded and automatically transcribed, and Aloware's AI voice analytics detect sentiment trends, track keywords, and generate conversation insights that highlight action items and customer concerns. After each call, the platform can produce custom AI summaries tailored to a team's KPIs, and call-summary search lets managers find relevant moments across many conversations. For coaching, Aloware monitors individual agent performance, compares sentiment across reps, and surfaces opportunities to fix issues or reinforce wins, supported by team performance dashboards. On the engagement side it offers an automated power dialer for lead lists, local presence dialing with area-code matching, voicemail drops, forced dispositions, speed-to-lead automation, and bulk SMS campaigns for list filtering and re-engagement. It also offers 24/7 AI voice agents so leads are not sent to voicemail, plus lead prioritization and smart routing. Aloware integrates with HubSpot, Salesforce, Pipedrive, and Zoho. It is a live, operating product as of 2025/2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Scorebuddy (ScorebuddyCX) is a contact center quality assurance and conversation intelligence platform built for QA teams, CX leaders, and BPOs across industries such as financial services, technology, healthcare, and retail. It ingests agent-customer interactions across voice, chat, email, and social channels and uses GenAI auto-scoring to automatically evaluate conversations against fully customizable scorecards, scoring both human agents and AI chatbots while maintaining an audit trail for regulated environments. For voice, it provides AI transcription that converts multilingual call recordings into transcripts, then layers conversation analytics on top: automated sentiment analysis, contact-driver categorization, and pattern detection across interactions. Reviewers can view scorecards alongside AI marked-up conversations and build automated pass/fail rules. The platform also includes a built-in learning management system that assigns targeted coaching and AI-generated courses based on identified skill gaps, plus configurable dashboards for CX, product, and other teams. It integrates with leading contact center and CRM tools including Five9, Genesys, Salesforce, and Zendesk. What distinguishes it is the combination of configurable QA scorecards, transcription-driven analytics, and coaching/LMS in one workflow.
Best suited for
Aloware is a free tier with paid upgrades (freemium); Scorebuddy is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Aloware | Scorebuddy |
|---|---|---|
| Core capability | Automated power dialer with local presence (area-code matching) and voicemail drops | AI transcription of multilingual call recordings into text transcripts |
| Standout feature | Call recording with automatic transcription | GenAI auto-scoring of interactions against fully customizable scorecards |
| Team usage | AI conversation intelligence: sentiment trends, keyword tracking, conversation insights | Conversation analytics with sentiment analysis and contact-driver categorization |
| Integrations | Custom AI call summaries tailored to team KPIs, with call-summary search | Omnichannel coverage across voice, chat, email, and social interactions |
| Languages & capture | Agent performance monitoring and sentiment comparison for coaching | Side-by-side view of scorecards and AI marked-up conversations with automated pass/fail rules |
| Best-fit workflow | Speed-to-lead automation, smart routing, and lead prioritization | Built-in learning management system with targeted coaching and AI-generated courses |
Aloware
Choose Aloware if you need outbound sales teams running power-dialed cold-call campaigns with ai analysis — strengths include pairs outbound power dialing with ai call analysis and coaching in a single platform.
Scorebuddy
Choose Scorebuddy if you need automatically scoring and qa-evaluating up to 100% of contact center interactions across channels — strengths include covers qa, conversation analytics, transcription, and coaching/lms in a single integrated platform.
Aloware
Scorebuddy
It depends on your workflow. Aloware is strong for outbound sales teams running power-dialed cold-call campaigns with ai analysis, while Scorebuddy is strong for automatically scoring and qa-evaluating up to 100% of contact center interactions across channels. Both transcribe and summarize meetings.
Aloware is a free tier with paid upgrades and Scorebuddy is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
More head-to-head comparisons involving Aloware and Scorebuddy.
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