Aloware: Sales engagement and contact platform with a power dialer plus AI conversation intelligence that records, transcribes, and analyzes calls for coaching. QEval: QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aloware when outbound sales teams running power-dialed cold-call campaigns with ai analysis matters most, and QEval when real-time compliance monitoring and de-escalation support during live customer calls matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Sales engagement and contact platform with a power dialer plus AI conversation intelligence that records, transcribes, and analyzes calls for coaching.
QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards.
Aloware is a sales engagement and AI voice platform that combines an automated power dialer with conversation intelligence built for outbound revenue teams. Calls are recorded and automatically transcribed, and Aloware's AI voice analytics detect sentiment trends, track keywords, and generate conversation insights that highlight action items and customer concerns. After each call, the platform can produce custom AI summaries tailored to a team's KPIs, and call-summary search lets managers find relevant moments across many conversations. For coaching, Aloware monitors individual agent performance, compares sentiment across reps, and surfaces opportunities to fix issues or reinforce wins, supported by team performance dashboards. On the engagement side it offers an automated power dialer for lead lists, local presence dialing with area-code matching, voicemail drops, forced dispositions, speed-to-lead automation, and bulk SMS campaigns for list filtering and re-engagement. It also offers 24/7 AI voice agents so leads are not sent to voicemail, plus lead prioritization and smart routing. Aloware integrates with HubSpot, Salesforce, Pipedrive, and Zoho. It is a live, operating product as of 2025/2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
QEval, built by Etech Global Services, is an AI-powered contact center quality assurance and performance management platform. It automatically transcribes recorded and live customer interactions across voice, chat, email, and SMS channels, then applies speech analytics, sentiment detection, and topic classification to evaluate every conversation against customizable quality scorecards rather than a small manual sample. Built for contact center QA teams, compliance officers, and operations leaders, it converts interactions into searchable transcripts in near real time, scoring both human and AI agents. QEval includes real-time agent assist that surfaces compliance prompts and de-escalation guidance during live calls, automated PCI/HIPAA/GDPR compliance monitoring with PHI/PII redaction, and coaching workflows with analytics and gamification to drive agent improvement. A flexible scorecard builder supports numeric, weighted, blind, and holistic scoring formats. Distinct from generic LLM wrappers, QEval emphasizes a proprietary multi-expert evaluation architecture, vendor-neutral scoring of third-party AI agents, and a roughly 30-day deployment timeline aimed at enterprise contact centers.
Best suited for
Aloware is a free tier with paid upgrades (freemium); QEval is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Aloware | QEval |
|---|---|---|
| Core capability | Automated power dialer with local presence (area-code matching) and voicemail drops | Automated transcription of recorded and live calls into searchable text via speech analytics |
| Standout feature | Call recording with automatic transcription | Customizable quality scorecards (numeric, weighted, blind, and holistic scoring formats) |
| Team usage | AI conversation intelligence: sentiment trends, keyword tracking, conversation insights | Evaluation across 100% of voice, chat, email, and SMS interactions instead of manual samples |
| Integrations | Custom AI call summaries tailored to team KPIs, with call-summary search | Real-time agent assist with live compliance prompts and de-escalation guidance |
| Languages & capture | Agent performance monitoring and sentiment comparison for coaching | Compliance monitoring for PCI, HIPAA, and GDPR with PHI/PII redaction |
| Best-fit workflow | Speed-to-lead automation, smart routing, and lead prioritization | Scoring of both human agents and third-party AI agents, plus coaching, analytics, and gamification |
Aloware
Choose Aloware if you need outbound sales teams running power-dialed cold-call campaigns with ai analysis — strengths include pairs outbound power dialing with ai call analysis and coaching in a single platform.
QEval
Choose QEval if you need automating quality monitoring and scoring of agent customer interactions at scale — strengths include transcribes and analyzes 100% of interactions across multiple channels rather than a sampled subset.
Aloware
QEval
It depends on your workflow. Aloware is strong for outbound sales teams running power-dialed cold-call campaigns with ai analysis, while QEval is strong for automating quality monitoring and scoring of agent customer interactions at scale. Both transcribe and summarize meetings.
Aloware is a free tier with paid upgrades and QEval is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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