Aloware: Sales engagement and contact platform with a power dialer plus AI conversation intelligence that records, transcribes, and analyzes calls for coaching. EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aloware when outbound sales teams running power-dialed cold-call campaigns with ai analysis matters most, and EvaluAgent when surface sentiment, intent, and contact reasons to coach agents and improve cx matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Sales engagement and contact platform with a power dialer plus AI conversation intelligence that records, transcribes, and analyzes calls for coaching.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Aloware is a sales engagement and AI voice platform that combines an automated power dialer with conversation intelligence built for outbound revenue teams. Calls are recorded and automatically transcribed, and Aloware's AI voice analytics detect sentiment trends, track keywords, and generate conversation insights that highlight action items and customer concerns. After each call, the platform can produce custom AI summaries tailored to a team's KPIs, and call-summary search lets managers find relevant moments across many conversations. For coaching, Aloware monitors individual agent performance, compares sentiment across reps, and surfaces opportunities to fix issues or reinforce wins, supported by team performance dashboards. On the engagement side it offers an automated power dialer for lead lists, local presence dialing with area-code matching, voicemail drops, forced dispositions, speed-to-lead automation, and bulk SMS campaigns for list filtering and re-engagement. It also offers 24/7 AI voice agents so leads are not sent to voicemail, plus lead prioritization and smart routing. Aloware integrates with HubSpot, Salesforce, Pipedrive, and Zoho. It is a live, operating product as of 2025/2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Aloware is a free tier with paid upgrades (freemium); EvaluAgent is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Aloware | EvaluAgent |
|---|---|---|
| Core capability | Automated power dialer with local presence (area-code matching) and voicemail drops | Automatic voice-call transcription with multi-language support |
| Standout feature | Call recording with automatic transcription | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards |
| Team usage | AI conversation intelligence: sentiment trends, keyword tracking, conversation insights | Conversation intelligence: sentiment analysis, intent detection, and summarization |
| Integrations | Custom AI call summaries tailored to team KPIs, with call-summary search | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) |
| Languages & capture | Agent performance monitoring and sentiment comparison for coaching | AI-agent observability to flag hallucinations, missed intents, and quality issues |
| Best-fit workflow | Speed-to-lead automation, smart routing, and lead prioritization | Coaching workflows, calibration, and dashboards built on QA insights |
Aloware
Choose Aloware if you need outbound sales teams running power-dialed cold-call campaigns with ai analysis — strengths include pairs outbound power dialing with ai call analysis and coaching in a single platform.
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Aloware
EvaluAgent
It depends on your workflow. Aloware is strong for outbound sales teams running power-dialed cold-call campaigns with ai analysis, while EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance. Both transcribe and summarize meetings.
Aloware is a free tier with paid upgrades and EvaluAgent is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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