Allo: Mobile-first AI business phone system that records and transcribes sales calls, writes follow-ups, and syncs everything to your CRM automatically. AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Allo when sales teams that want every outbound and inbound call recorded, transcribed, and logged to the crm automatically matters most, and AmplifAI when surfacing customer sentiment, intent, and root-cause insights from conversation transcripts matters most. Run both through a week of actual calls to see which suits your workflow.
Mobile-first AI business phone system that records and transcribes sales calls, writes follow-ups, and syncs everything to your CRM automatically.
AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.
Allo is an AI-powered business phone system aimed at sales teams, support, and operations that records every call, transcribes it in real time, and syncs the recording, transcript, and an AI-generated summary to a CRM automatically. Positioned as mobile-native and quick to set up, it focuses on letting reps spend time selling rather than logging calls. Each conversation is recorded with consent-message compliance options, transcribed with speaker identification, and condensed into a shareable AI recap. Allo can then draft personalized follow-up emails and SMS based on what was discussed. The platform includes an AI receptionist for answering inbound calls, voicemail transcription, multi-tag organization of calls, and team collaboration features such as cascade ring and warm transfers. Managers can pull call recordings and AI transcripts to find coaching opportunities, while reporting dashboards surface connection rates, conversion tracking, funnels, and heatmaps. Allo integrates with CRMs including HubSpot, Salesforce, Pipedrive, Attio, and Apollo, and exposes an MCP endpoint to connect the phone system to AI assistants. It is a live, operating product as of 2025/2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.
Best suited for
Allo is a free tier with paid upgrades (freemium); AmplifAI is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Allo | AmplifAI |
|---|---|---|
| Core capability | Automatic call recording with consent-message compliance options | Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations |
| Standout feature | Real-time AI transcription with speaker identification | Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals |
| Team usage | AI call summaries and recaps that can be shared | Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics |
| Integrations | AI-drafted follow-up emails and SMS based on call content | Automated QA scoring conversations across channels and triggering tailored coaching |
| Languages & capture | Automatic CRM sync of recordings, transcripts, and summaries (HubSpot, Salesforce, Pipedrive, Attio, Apollo) | Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes |
| Best-fit workflow | AI receptionist and voicemail transcription | Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards |
Allo
Choose Allo if you need sales teams that want every outbound and inbound call recorded, transcribed, and logged to the crm automatically — strengths include mobile-first phone system that bundles recording, transcription, and crm sync in one tool.
AmplifAI
Choose AmplifAI if you need automating quality assurance by transcribing and scoring customer service calls at scale — strengths include combines call transcription and conversation analytics with qa, coaching, and performance management in one platform.
Allo
AmplifAI
It depends on your workflow. Allo is strong for sales teams that want every outbound and inbound call recorded, transcribed, and logged to the crm automatically, while AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale. Both transcribe and summarize meetings.
Allo is a free tier with paid upgrades and AmplifAI is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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