Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. VoiceType: An AI speech-to-text dictation app for Mac and Windows that turns spoken input into auto-formatted, edited text inside any app. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and VoiceType when writing notes, documentation, and journaling faster than typing matters most. Run both through a week of actual calls to see which suits your workflow.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
An AI speech-to-text dictation app for Mac and Windows that turns spoken input into auto-formatted, edited text inside any app.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
VoiceType is an AI-powered speech-to-text dictation tool for Mac and Windows that lets you write by speaking instead of typing. It runs across your existing apps — including Slack, Google Docs, Notion, Outlook, Microsoft Teams, and Trello — and inserts your dictated words as polished text directly into whatever field you're working in. Rather than producing a raw transcript, it adds punctuation, corrects grammar, and auto-formats rambling speech into structured writing, with tone matching that adapts the output to the context (for example, a formal email versus a casual chat message). It supports a wide range of languages with automatic detection and handles accents and noisy environments, and includes a whisper mode for speaking quietly. It is built for individual productivity rather than recording multi-party calls: people use it for emails, notes, documentation, journaling, and capturing meeting notes by voice. It is aimed at professionals such as writers, founders, developers, and other knowledge workers who want to draft text faster than they can type.
Best suited for
Aircall is a free tier with paid upgrades (freemium); VoiceType is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | VoiceType |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | AI speech-to-text dictation that types your spoken words into any app |
| Standout feature | AI call summaries with key topic recognition | Automatic formatting, punctuation, and grammar correction of spoken input |
| Team usage | Sentiment analysis and talk-to-listen ratios | Tone matching that adapts output style to the app or context |
| Integrations | Transcription with text search and call scoring | Cross-app compatibility (Slack, Google Docs, Notion, Outlook, Microsoft Teams, Trello, and more) |
| Languages & capture | CRM logging and an advanced analytics add-on | Multilingual support with automatic language detection across many languages |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | Whisper mode and noise/accent handling for varied speaking conditions |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
VoiceType
Choose VoiceType if you need drafting emails and chat messages by voice in apps like outlook, slack, and teams — strengths include works inside existing apps so it fits into current workflows without copy-paste.
Aircall
VoiceType
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while VoiceType is strong for drafting emails and chat messages by voice in apps like outlook, slack, and teams. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and VoiceType is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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