Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. Vero Scribe: Vero Scribe is an AI medical scribe that transcribes patient encounters and generates structured clinical notes for healthcare professionals. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and Vero Scribe when generating soap notes, referrals, and discharge summaries from recorded encounters matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
Vero Scribe is an AI medical scribe that transcribes patient encounters and generates structured clinical notes for healthcare professionals.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Vero Scribe is a clinical AI documentation platform that turns patient-clinician conversations into structured medical notes. It offers three capture methods: recording an in-person or telehealth encounter, dictating directly, or uploading a pre-recorded audio file, with recording supported from telehealth tools such as Zoom and Microsoft Teams. From the captured audio it generates notes in formats including SOAP, progress notes, H&P, discharge summaries, and referral letters, plus custom and marketplace templates. Additional features include an in-editor AI chat assistant (Vero Chat), automated ICD-10 coding, PDF form auto-fill, evidence-based decision support referencing a large library of articles, and support for many languages. It runs as a web application and as native iOS and Android apps, with cross-device sync. The platform is aimed at healthcare professionals across a wide range of clinical specialties, from primary care and mental health to dentistry, nursing, and veterinary practice. It emphasizes data protection through encryption and compliance with healthcare privacy standards.
Best suited for
Aircall is a free tier with paid upgrades (freemium); Vero Scribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | Vero Scribe |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | Three capture modes: record encounters, live dictation, or upload audio files |
| Standout feature | AI call summaries with key topic recognition | AI-generated structured clinical notes (SOAP, progress, H&P, discharge, referral) with custom and marketplace templates |
| Team usage | Sentiment analysis and talk-to-listen ratios | Vero Chat in-editor AI assistant for editing and refining notes |
| Integrations | Transcription with text search and call scoring | Automated ICD-10 diagnostic coding and PDF form auto-fill |
| Languages & capture | CRM logging and an advanced analytics add-on | Evidence-based decision support drawing on a large medical literature library |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | Web app plus native iOS and Android apps with multi-language support |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
Vero Scribe
Choose Vero Scribe if you need clinicians automatically documenting in-person or telehealth patient visits — strengths include purpose-built for clinical documentation across many medical specialties.
Aircall
Vero Scribe
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while Vero Scribe is strong for clinicians automatically documenting in-person or telehealth patient visits. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and Vero Scribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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