Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. TwinMind: Browser-extension and mobile AI meeting assistant that transcribes calls in real time on-device and turns them into searchable notes. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and TwinMind when users who prefer a bot-free, privacy-conscious notetaker over tools that join the meeting matters most. Try them side by side on real calls before deciding — needs vary by team.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
Browser-extension and mobile AI meeting assistant that transcribes calls in real time on-device and turns them into searchable notes.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
TwinMind is an AI meeting assistant delivered as a Chrome browser extension and companion mobile app that captures, transcribes, and summarizes conversations from video calls and in-person meetings. The Chrome extension works alongside Google Meet, Zoom, and Microsoft Teams to produce real-time transcripts and then generate structured notes and action items after the call. Rather than sending a separate bot participant into the meeting, TwinMind transcribes the audio playing on the user's device, so there is no visible 'recording bot' announcement. The company emphasizes a privacy-first design: the product states that audio is not stored and that only text transcripts are kept, with data saved locally and optional encrypted cloud backup. TwinMind supports a large set of languages and lets users query their past conversations through an AI chat interface, positioning itself as a personal 'second brain' for recall. It markets a single experience spanning desktop browser and phone so meetings, voice notes, and ambient conversations can be captured in one place. The product is actively maintained and operating in 2025-2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Aircall is a free tier with paid upgrades (freemium); TwinMind is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | TwinMind |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | Chrome browser extension for Google Meet, Zoom, and Microsoft Teams |
| Standout feature | AI call summaries with key topic recognition | Real-time transcription with on-device audio capture (no separate meeting bot) |
| Team usage | Sentiment analysis and talk-to-listen ratios | Automatic AI summaries and action items after each meeting |
| Integrations | Transcription with text search and call scoring | AI chat to query and search past conversations |
| Languages & capture | CRM logging and an advanced analytics add-on | Companion mobile app for in-person and on-the-go capture |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | Multilingual transcription across many languages |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
TwinMind
Choose TwinMind if you need professionals who want hands-free notes during back-to-back video calls — strengths include bot-free capture avoids a visible recorder joining the call.
Aircall
TwinMind
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while TwinMind is strong for professionals who want hands-free notes during back-to-back video calls. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and TwinMind is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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