Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. Tucan.ai: Berlin-based AI meeting documentation tool with GDPR-compliant transcription, summaries, and German-hosted data. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and Tucan.ai when public-sector and regulated organizations requiring data residency in germany matters most. Run both through a week of actual calls to see which suits your workflow.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
Berlin-based AI meeting documentation tool with GDPR-compliant transcription, summaries, and German-hosted data.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Tucan.ai is an AI meeting documentation tool developed by tucan.ai GmbH in Germany, designed around GDPR compliance and data sovereignty for organizations in regulated and privacy-sensitive sectors. The software integrates with major conferencing platforms including Microsoft Teams, Zoom, Google Meet, and Webex, where it records meetings, transcribes them, and produces structured summaries and analyses. Beyond live meetings, Tucan.ai can process uploaded documents and research data and generate referenceable insights with source attribution, so users can trace summary statements back to the underlying transcript or material. A defining characteristic is its hosting model: data is stored exclusively in Germany on servers operated by Hetzner Online GmbH in Nuremberg, with customizable access controls and automatic deletion functions, and an on-premises deployment option available on request. The interface is available in English and German. Tucan.ai targets German and European teams such as consultancies, public-sector bodies, and enterprises that need accurate meeting records but cannot use tools that process data outside the EU. It offers pre-built and custom analysis templates plus API integrations with existing databases. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Aircall is a free tier with paid upgrades (freemium); Tucan.ai is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | Tucan.ai |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | Automatic recording and live transcription for Teams, Zoom, Google Meet, and Webex |
| Standout feature | AI call summaries with key topic recognition | Structured summaries and analyses with source attribution back to the transcript |
| Team usage | Sentiment analysis and talk-to-listen ratios | Data hosted exclusively in Germany (Hetzner, Nuremberg) for GDPR compliance |
| Integrations | Transcription with text search and call scoring | Customizable access controls and automatic deletion policies |
| Languages & capture | CRM logging and an advanced analytics add-on | On-premises deployment available on request |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | Pre-built and custom analysis templates |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
Tucan.ai
Choose Tucan.ai if you need german and eu enterprises needing gdpr-compliant meeting documentation — strengths include strong data-protection posture with german-only hosting and gdpr focus.
Aircall
Tucan.ai
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while Tucan.ai is strong for german and eu enterprises needing gdpr-compliant meeting documentation. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and Tucan.ai is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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