Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. TranscribeMe: TranscribeMe is an audio and video transcription service that combines automated speech recognition with human transcriptionists to convert recordings, including meetings and calls, into text. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and TranscribeMe when producing accurate legal or medical/hipaa-compliant transcripts matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
TranscribeMe is an audio and video transcription service that combines automated speech recognition with human transcriptionists to convert recordings, including meetings and calls, into text.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
TranscribeMe is a transcription platform that turns audio and video recordings into written text using a hybrid of automated speech recognition and human transcriptionists. Users upload files through a web customer portal, mobile apps for iOS and Android, an API, or SFTP, and can also record audio directly within the mobile app or capture phone calls via its call recorder. It accepts common formats such as MP3, MP4, WAV, M4A, and MOV, and offers multiple service tiers ranging from fully automated machine transcription to human-edited and verbatim output, with options for speaker identification, timestamps, custom formatting, and redaction. Transcripts are delivered to the inbox, the app, and the customer portal. The service supports several languages including English, Spanish, French, German, Portuguese, Italian, and Mandarin, and provides industry-specific and HIPAA-compliant options. It is aimed at legal, medical, research, education, market research, and enterprise users, as well as individuals needing accurate transcripts of meetings, interviews, and recordings.
Best suited for
Aircall is a free tier with paid upgrades (freemium); TranscribeMe is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | TranscribeMe |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | Hybrid automated plus human transcription tiers (machine, human-edited, verbatim) |
| Standout feature | AI call summaries with key topic recognition | Mobile apps for iOS and Android with in-app audio recording and a call recorder |
| Team usage | Sentiment analysis and talk-to-listen ratios | Speaker identification, timestamps, and custom formatting options |
| Integrations | Transcription with text search and call scoring | API and SFTP upload for programmatic and bulk workflows |
| Languages & capture | CRM logging and an advanced analytics add-on | Multi-language transcription and translation support |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | HIPAA-compliant and industry-specific transcription options |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
TranscribeMe
Choose TranscribeMe if you need transcribing recorded meetings, interviews, and calls into text — strengths include human review tiers can reach high accuracy on difficult audio.
Aircall
TranscribeMe
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while TranscribeMe is strong for transcribing recorded meetings, interviews, and calls into text. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and TranscribeMe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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