Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. Sybill: AI sales assistant that records and transcribes meetings, writes summaries and follow-up emails, and updates the CRM across Zoom, Google Meet, Teams, and Webex. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and Sybill when drafting post-meeting follow-up emails for reps matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
AI sales assistant that records and transcribes meetings, writes summaries and follow-up emails, and updates the CRM across Zoom, Google Meet, Teams, and Webex.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Sybill is an AI assistant for revenue and sales teams that joins calls to record and transcribe meetings, then produces automated meeting and deal summaries ("Magic Summaries"). Beyond note-taking, it drafts follow-up emails, generates meeting-prep briefs, and pushes updates into the CRM, with an "Ask Sybill" feature for querying deals, calls, and email context. It captures meetings on Zoom, Google Meet, Microsoft Teams, and Webex, and integrates with Salesforce, HubSpot, Zoho, and Microsoft Dynamics, plus Slack, Gmail, Outlook, dialers (Outreach, Salesloft, Zoom Phone, Dialpad), and API/webhooks. The permanent free plan includes unlimited call recordings and transcripts, 500 credits per week, AI meeting summaries capped at 20 per month per team, and three months of data storage. Paid Pro and Business tiers add unlimited summaries and storage, CRM autofill, deal workspace, and API/MCP access.
Best suited for
Aircall is a free tier with paid upgrades (freemium); Sybill is from $0/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | Sybill |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | Magic Summaries |
| Standout feature | AI call summaries with key topic recognition | Call recording & transcription |
| Team usage | Sentiment analysis and talk-to-listen ratios | Ask Sybill |
| Integrations | Transcription with text search and call scoring | CRM Autofill |
| Languages & capture | CRM logging and an advanced analytics add-on | Automated follow-up emails |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
Sybill
Choose Sybill if you need automatically capturing and summarizing sales calls and customer meetings — strengths include records and transcribes meetings across all major platforms (zoom, google meet, teams, webex).
Aircall
Sybill
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while Sybill is strong for automatically capturing and summarizing sales calls and customer meetings. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and Sybill is from $0/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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