Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. SubEasy: SubEasy is an AI platform that transcribes audio and video into text and generates captions, summaries, and notes across 100+ languages. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and SubEasy when generating multilingual subtitles and captions for videos and social media content matters most. Try them side by side on real calls before deciding — needs vary by team.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
SubEasy is an AI platform that transcribes audio and video into text and generates captions, summaries, and notes across 100+ languages.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
SubEasy is an AI-powered transcription and subtitling platform that converts audio and video files into accurate text transcripts and styled, animated captions. Users can upload media or paste a YouTube or TikTok link, and the tool produces both subtitle and transcript views with speaker identification, precise timecodes, and filler-word removal. It supports over 100 languages and offers context-aware translation, AI dubbing with voice swapping, and video OCR for hardcoded subtitles. Beyond raw transcription, its AI Companion turns transcripts into summaries, detailed notes, meeting minutes, and repurposed content such as blog posts, and lets users query the transcript through an "Ask ChatGPT" interface to pull out insights. An AI refine-and-correct tool fixes grammar and recognition errors. SubEasy is aimed at content creators, podcasters, educators, researchers, marketing teams, and corporate users who need multilingual transcription, captioning, and quick conversation summaries. It runs on a freemium model with a small number of free daily transcripts and paid tiers unlocking unlimited transcription and exports.
Best suited for
Aircall is a free tier with paid upgrades (freemium); SubEasy is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | SubEasy |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | AI transcription of uploaded audio/video plus direct YouTube and TikTok link transcription |
| Standout feature | AI call summaries with key topic recognition | Speaker identification and filler-word removal with precise subtitle timecodes |
| Team usage | Sentiment analysis and talk-to-listen ratios | AI Companion that generates summaries, detailed notes, and meeting minutes from transcripts |
| Integrations | Transcription with text search and call scoring | Ask ChatGPT querying to extract insights and answer questions about a transcript |
| Languages & capture | CRM logging and an advanced analytics add-on | Context-aware translation and AI dubbing/voice swapping across 100+ languages |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | Animated, customizable captions with fonts, colors, and effects plus video OCR |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
SubEasy
Choose SubEasy if you need transcribing and summarizing podcasts, interviews, or recorded meetings into notes and minutes — strengths include combines transcription with summaries, notes, and transcript q&a in one tool.
Aircall
SubEasy
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while SubEasy is strong for transcribing and summarizing podcasts, interviews, or recorded meetings into notes and minutes. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and SubEasy is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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