Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. SkyScribe: AI transcription and subtitle platform that turns audio and video into editable text, captions, and repurposed content. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and SkyScribe when turning interview and meeting recordings into summaries and action items matters most. Try them side by side on real calls before deciding — needs vary by team.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
AI transcription and subtitle platform that turns audio and video into editable text, captions, and repurposed content.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
SkyScribe is an AI transcription, translation, and audio-to-text platform that converts video and audio into editable text and subtitle files. Users can upload media, paste YouTube links, or record directly, and SkyScribe produces a transcript with speaker labels and timestamps. The platform is built for podcasters, video creators, and professionals who handle meetings and interviews, and it leans into turning raw transcripts into usable content: it offers transcript editing with one-click cleanup and filler-word removal, resegmentation that restructures content into customizable blocks, and custom data extraction for summaries, action items, and sentiment. SkyScribe supports translation into more than one hundred languages while keeping original timestamps aligned, which allows subtitle-ready output for international audiences. Export options are broad, spanning SRT subtitles, VTT captions, plus formats such as DOCX, TXT, Markdown, PDF, JSON, and CSV, and it integrates with tools including YouTube Studio, Notion, n8n, and Supabase. A generous daily free transcription allowance lets users test the service, with paid plans offering larger files and unlimited subtitle generation. This makes SkyScribe suitable for transcribing and captioning podcasts, videos, interviews, and meeting recordings within a single workflow. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Aircall is a free tier with paid upgrades (freemium); SkyScribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | SkyScribe |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | AI transcription with speaker labels and timestamps for audio and video |
| Standout feature | AI call summaries with key topic recognition | Subtitle and caption export including SRT and VTT, plus DOCX, TXT, Markdown, PDF, JSON, and CSV |
| Team usage | Sentiment analysis and talk-to-listen ratios | Translation into more than one hundred languages with aligned timestamps |
| Integrations | Transcription with text search and call scoring | Transcript editing with one-click cleanup and filler-word removal |
| Languages & capture | CRM logging and an advanced analytics add-on | Custom data extraction for summaries, action items, and sentiment |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | Integrations with YouTube Studio, Notion, n8n, and Supabase |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
SkyScribe
Choose SkyScribe if you need transcribing and captioning podcasts and videos with multi-format export — strengths include very broad set of export formats covering captions, documents, and data.
Aircall
SkyScribe
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while SkyScribe is strong for transcribing and captioning podcasts and videos with multi-format export. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and SkyScribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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