Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. Scriberr: Open-source, self-hosted AI audio transcription app that runs Whisper models locally with speaker diarization, summaries, and chat-with-transcript. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and Scriberr when researchers and journalists generating diarized transcripts of recorded conversations matters most. Run both through a week of actual calls to see which suits your workflow.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
Open-source, self-hosted AI audio transcription app that runs Whisper models locally with speaker diarization, summaries, and chat-with-transcript.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Scriberr is an open-source, self-hosted audio transcription application aimed at people who want to keep recordings and transcripts on their own hardware. It uses the open-source Whisper family of models (via the WhisperX engine) to transcribe audio and video files entirely offline, with no requirement to send data to a cloud provider. The project is distributed under the MIT license and is packaged as a single binary, with a Go backend and a Svelte frontend compiled into the binary, while Python handles the underlying AI transcription. Beyond raw transcription, Scriberr can automatically detect and label different speakers (diarization), generate summaries using custom prompts, and let users chat with a transcript by connecting to Ollama or OpenAI-compatible providers. It includes a transcript reader with playback follow-along and seek-from-text, a built-in audio recorder, note-taking, and a folder watcher plus API endpoints for automation and integration with tools like n8n. The maintainer publicly noted development is paused but not abandoned, and community contributions are welcome; the most recent release at the time of review was v1.2.0 in December 2025. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Aircall is a free tier with paid upgrades (freemium); Scriberr is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | Scriberr |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | Local, offline transcription using Whisper models via the WhisperX engine |
| Standout feature | AI call summaries with key topic recognition | Automatic speaker diarization (who said what) |
| Team usage | Sentiment analysis and talk-to-listen ratios | AI summaries with custom prompts via Ollama or OpenAI-compatible providers |
| Integrations | Transcription with text search and call scoring | Chat with your transcripts to ask questions and pull insights |
| Languages & capture | CRM logging and an advanced analytics add-on | Built-in audio recorder and note-taking on transcripts |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | Folder watcher and API endpoints for automation workflows |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
Scriberr
Choose Scriberr if you need privacy-conscious teams transcribing meeting and interview recordings on their own infrastructure — strengths include fully self-hosted and offline, keeping audio and transcripts on your own hardware.
Aircall
Scriberr
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while Scriberr is strong for privacy-conscious teams transcribing meeting and interview recordings on their own infrastructure. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and Scriberr is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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