Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. Scribenote: Scribenote is an AI scribe for veterinary clinics that records appointments and calls, transcribes the conversation, and automatically generates clinical notes. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and Scribenote when documenting client phone calls and callbacks via scribephone matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
Scribenote is an AI scribe for veterinary clinics that records appointments and calls, transcribes the conversation, and automatically generates clinical notes.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Scribenote is a veterinary-specific AI scribe that automates clinical documentation. Veterinary professionals record appointments, client callbacks, phone calls, and other conversations on a phone, tablet, or computer, and Scribenote transcribes the audio and generates structured medical records such as SOAP notes. Notes can be produced in two clicks using adaptive templates or a template library, and the tool can also generate client discharge summaries from the records. ScribePhone lets users place client calls directly within Scribenote and automatically produce notes from them. The platform integrates with veterinary practice management systems (PIMS): a Widget Mode works with systems such as Avimark, Cornerstone, ezyVet, and Covetrus Pulse, while PIMSPal supports Covetrus Pulse and ezyVet. Teams Mode supports collaboration, record transfer, and shared templates across a clinic. Scribenote is SOC 2 Type II certified. It is built for solo veterinarians, clinics, and multi-clinic groups that want to reduce time spent on documentation and focus on patient care.
Best suited for
Aircall is a free tier with paid upgrades (freemium); Scribenote is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | Scribenote |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | AI-generated SOAP notes and other clinical note formats |
| Standout feature | AI call summaries with key topic recognition | Records appointments, client callbacks, and phone calls on phone, tablet, or computer |
| Team usage | Sentiment analysis and talk-to-listen ratios | ScribePhone for placing client calls and auto-generating notes from them |
| Integrations | Transcription with text search and call scoring | Adaptive templates and a template library, plus automatic client discharge summaries |
| Languages & capture | CRM logging and an advanced analytics add-on | PIMS integration via Widget Mode and PIMSPal (e.g., Avimark, Cornerstone, ezyVet, Covetrus Pulse) |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | Teams Mode for collaboration, record transfer, and shared templates |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
Scribenote
Choose Scribenote if you need generating soap notes from veterinary appointments and consultations — strengths include purpose-built for veterinary documentation rather than generic note-taking.
Aircall
Scribenote
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while Scribenote is strong for generating soap notes from veterinary appointments and consultations. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and Scribenote is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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