Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. Relaw: AI legal platform for law firms that combines an AI notetaker, drafting, and client intake to capture and summarize client meetings. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and Relaw when generating action items and follow-ups from attorney-client conversations matters most. Try them side by side on real calls before deciding — needs vary by team.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
AI legal platform for law firms that combines an AI notetaker, drafting, and client intake to capture and summarize client meetings.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Relaw is an AI legal software platform built for solo practitioners and small to mid-sized law firms that want to reduce administrative work around client meetings and matter management. Its AI Notetaker is trained on legal-domain language and is designed to transcribe and summarize conversations across video calls, phone calls, and in-person meetings, surface action items, and attach the resulting notes to the relevant client file. The notetaker sits alongside Relaw's other modules: an AI drafting assistant that works inside Microsoft Word using client context, a Smart Intake portal with no-code customizable intake forms that feed captured data into downstream workflows, and a no-code document automation system for generating documents from templates. The platform is positioned for client-services legal work such as intake and consultation calls rather than litigation depositions. Relaw highlights security and compliance through SOC 2 Type II certification, end-to-end encryption, and GDPR/CCPA alignment, and it offers onboarding support with customized intake forms and document templates for new firms. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Aircall is a free tier with paid upgrades (freemium); Relaw is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | Relaw |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | AI Notetaker that transcribes and summarizes video, phone, and in-person client meetings |
| Standout feature | AI call summaries with key topic recognition | Legal-domain-trained summaries with action item extraction |
| Team usage | Sentiment analysis and talk-to-listen ratios | Notes automatically linked to client files and matters |
| Integrations | Transcription with text search and call scoring | Smart Intake: branded, no-code client intake portal with customizable forms |
| Languages & capture | CRM logging and an advanced analytics add-on | AI drafting assistant that works inside Microsoft Word using client context |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | No-code document automation for template-based generation |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
Relaw
Choose Relaw if you need capturing and summarizing law firm client intake and consultation meetings — strengths include purpose-built for law firm workflows, including intake and consultation calls.
Aircall
Relaw
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while Relaw is strong for capturing and summarizing law firm client intake and consultation meetings. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and Relaw is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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