Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. Reduct: Transcription and text-based video editing platform that can capture live Zoom, Google Meet, and Teams calls and make hours of recordings searchable by text. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and Reduct when reviewing and pulling quotes from qualitative research and ux interview recordings matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
Transcription and text-based video editing platform that can capture live Zoom, Google Meet, and Teams calls and make hours of recordings searchable by text.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Reduct is a transcription and collaborative video platform built around the idea of working with audio and video as searchable text. It transcribes large volumes of recordings and lets teams find, annotate, highlight, redact, edit, and share specific moments by interacting with the transcript rather than scrubbing through a timeline, an approach the company describes as a kind of find-in-page search for video. Reduct's Live Capture feature can join Zoom, Google Meet, and Microsoft Teams calls when a meeting link is provided, recording and transcribing the conversation so that meetings, interviews, and research sessions become text that the whole team can search and reference. The platform includes a text-based video editor, translation, and redaction tools for sensitive content. Reduct is used by qualitative and UX researchers, legal and public-defense teams, film and production groups, marketers, and educators who need to review long recordings, pull out quotes and clips, and collaborate on the contents of interviews and meetings. It is positioned for teams handling substantial amounts of recorded conversation rather than individual quick transcripts. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Aircall is a free tier with paid upgrades (freemium); Reduct is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | Reduct |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | Transcription of large volumes of audio and video into searchable text |
| Standout feature | AI call summaries with key topic recognition | Live Capture that joins and records Zoom, Google Meet, and Microsoft Teams calls |
| Team usage | Sentiment analysis and talk-to-listen ratios | Text-based video editing by selecting and cutting transcript text |
| Integrations | Transcription with text search and call scoring | Annotation, highlighting, and clip-sharing tools for collaboration |
| Languages & capture | CRM logging and an advanced analytics add-on | Redaction tools for removing sensitive content from recordings |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | Translation of transcripts |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
Reduct
Choose Reduct if you need capturing and transcribing live zoom, meet, or teams meetings and interviews — strengths include makes long recordings navigable by searching and editing transcript text.
Aircall
Reduct
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while Reduct is strong for capturing and transcribing live zoom, meet, or teams meetings and interviews. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and Reduct is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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