Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. Pocket: MagSafe-attached AI recorder that turns meetings and ideas into transcripts, summaries, and action items. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and Pocket when capturing fleeting ideas on the move without typing matters most. Run both through a week of actual calls to see which suits your workflow.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
MagSafe-attached AI recorder that turns meetings and ideas into transcripts, summaries, and action items.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Pocket is an AI hardware device, built by a Y Combinator-backed team, that captures meetings, ideas, and conversations and converts them into clear notes without requiring the user to interact with a phone during the session. The device attaches magnetically to a phone via MagSafe and includes dual studio microphones plus a contact microphone for capturing phone calls, with onboard storage and cloud sync. A single press starts a recording, and the accompanying AI then produces transcripts, summaries, action items, and mind maps from the captured audio. Pocket supports processing in well over 100 languages and is positioned for people who talk and move quickly and want to record thoughts or discussions on the go rather than typing notes. Captured content is managed through a companion mobile app on iOS, where users can read summaries, recall meeting details without replaying audio, and organize their notes. It targets professionals, founders, and knowledge workers who attend frequent in-person meetings or want a low-friction way to capture spoken information and review it later in structured form. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Aircall is a free tier with paid upgrades (freemium); Pocket is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | MagSafe-compatible wearable recorder with onboard storage |
| Standout feature | AI call summaries with key topic recognition | Dual studio microphones plus a contact mic for phone calls |
| Team usage | Sentiment analysis and talk-to-listen ratios | AI transcripts, summaries, action items, and mind maps |
| Integrations | Transcription with text search and call scoring | Support for 120+ languages |
| Languages & capture | CRM logging and an advanced analytics add-on | Companion iOS app with cloud sync |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | One-press recording with multi-day battery |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
Choose Pocket if you need recording in-person meetings and getting action items automatically — strengths include low-friction, hands-free capture that attaches to your phone.
Aircall
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while Pocket is strong for recording in-person meetings and getting action items automatically. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and Pocket is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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