Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. Outdoo (formerly MeetRecord): AI platform combining call intelligence, revenue intelligence, and AI roleplay to score sales calls and coach reps. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and Outdoo (formerly MeetRecord) when letting reps rehearse buyer scenarios through ai roleplay before live calls matters most. Run both through a week of actual calls to see which suits your workflow.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
AI platform combining call intelligence, revenue intelligence, and AI roleplay to score sales calls and coach reps.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Outdoo, the rebrand of MeetRecord Inc., is an enterprise AI platform for customer-facing teams that brings together three connected capabilities: call intelligence, AI roleplay, and revenue intelligence. On the call-intelligence side, it analyzes real sales calls to score performance against coaching criteria and identify where reps need to improve. Its AI roleplay turns those real conversations into adaptive practice scenarios with diverse buyer personas, letting reps rehearse objections and pitches and build readiness before live calls. The revenue-intelligence layer ties skill improvement to measurable business outcomes such as conversion, giving leaders a view of how coaching connects to pipeline. Outdoo integrates with CRMs like Salesforce and learning systems such as Docebo, and supports software workflow simulation for product-led training. The platform serves sales, customer success, support, insurance claims, and leadership teams, and lists Fortune 500 and FTSE 1000 organizations among its customers. It is aimed at organizations that want to combine analysis of real conversations with structured practice and outcome tracking in a single coaching and enablement workflow. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Aircall is a free tier with paid upgrades (freemium); Outdoo (formerly MeetRecord) is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | Outdoo (formerly MeetRecord) |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | Call intelligence that scores real sales calls and flags coaching needs |
| Standout feature | AI call summaries with key topic recognition | AI roleplay with diverse buyer personas built from real conversations |
| Team usage | Sentiment analysis and talk-to-listen ratios | Revenue intelligence linking skill improvement to conversion outcomes |
| Integrations | Transcription with text search and call scoring | Skill benchmarking and readiness tracking across reps |
| Languages & capture | CRM logging and an advanced analytics add-on | Software workflow simulation for product training |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | Integrations with CRM (Salesforce) and LMS (Docebo) |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
Outdoo (formerly MeetRecord)
Choose Outdoo (formerly MeetRecord) if you need scoring real sales calls to identify coaching opportunities — strengths include connects real-call analysis with structured practice in one platform.
Aircall
Outdoo (formerly MeetRecord)
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while Outdoo (formerly MeetRecord) is strong for scoring real sales calls to identify coaching opportunities. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and Outdoo (formerly MeetRecord) is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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