Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. Notetaker AI by BlueSky Apps: Zoom Marketplace app from BlueSky Apps that transcribes and summarizes Zoom meetings with AI. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and Notetaker AI by BlueSky Apps when educators capturing and reviewing class or lecture discussions on zoom matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
Zoom Marketplace app from BlueSky Apps that transcribes and summarizes Zoom meetings with AI.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Notetaker AI ("Notetaker AI - Auto Summarize & Transcribe") is an AI transcription and summarization app from BlueSky Apps that installs directly through the Zoom Marketplace and works inside the Zoom client. Once authorized to connect with a user's Zoom account, it processes meeting audio to produce real-time transcription and, after the call, AI-generated summaries, action items, and highlights. Users do not need separate software beyond authorizing the app, and meeting notes and transcripts are stored in a BlueSky account dashboard where past meetings can be reviewed. Generated notes can be downloaded in PDF or text formats, and the app supports optional controls such as requiring waiting-room admission. According to the developer, the app does not record or transmit meeting video and audio beyond what is needed for transcript processing. BlueSky Apps also offers companion notetaker products for Microsoft Teams (marketed as 123 Notetaker AI), but the Zoom product is purpose-built for the Zoom Marketplace. Notetaker AI is aimed at professionals, educators, and teams who run meetings on Zoom and want automatic transcripts and summaries without manual note-taking. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Aircall is a free tier with paid upgrades (freemium); Notetaker AI by BlueSky Apps is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | Notetaker AI by BlueSky Apps |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | Installs and runs through the Zoom Marketplace inside the Zoom client |
| Standout feature | AI call summaries with key topic recognition | Real-time AI transcription of Zoom meetings |
| Team usage | Sentiment analysis and talk-to-listen ratios | AI-generated summaries, action items, and highlights |
| Integrations | Transcription with text search and call scoring | Centralized dashboard storing past meeting notes and transcripts |
| Languages & capture | CRM logging and an advanced analytics add-on | Downloadable notes in PDF or text format |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | Optional waiting-room admission control |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
Notetaker AI by BlueSky Apps
Choose Notetaker AI by BlueSky Apps if you need zoom-centric teams wanting automatic transcripts and summaries of calls — strengths include native zoom marketplace install with no extra desktop software.
Aircall
Notetaker AI by BlueSky Apps
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while Notetaker AI by BlueSky Apps is strong for zoom-centric teams wanting automatic transcripts and summaries of calls. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and Notetaker AI by BlueSky Apps is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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