Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. Nooks: AI sales workspace combining a parallel dialer with conversation intelligence, call scorecards, and live coaching. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and Nooks when analyzing and scoring outbound calls for coaching matters most. Try them side by side on real calls before deciding — needs vary by team.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
AI sales workspace combining a parallel dialer with conversation intelligence, call scorecards, and live coaching.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Nooks is an AI-powered sales workspace built primarily for outbound prospecting, combining a parallel dialer with conversation intelligence and coaching features. Its core is an AI dialer that places multiple calls at once, detects live human pickups, skips bad numbers and voicemails, and automatically logs notes and call outcomes, increasing the number of live conversations a rep can have. Around the dialer, Nooks provides conversation intelligence: it syncs call recordings and transcripts for unified analysis, generates AI call summaries and dispositions, and produces call scorecards and battlecards to support coaching. Managers can listen to live calls and provide whisper coaching to reps in real time, and a virtual salesfloor supports team collaboration during calling sessions. The platform also includes sequencing, AI-driven research and personalization, intent signals, and lead prioritization to support the broader outbound workflow. Nooks is aimed at sales development representatives, business development teams, and revenue operations leaders at mid-market and enterprise organizations who want to scale outbound calling and conversation analysis together rather than as separate tools. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Aircall is a free tier with paid upgrades (freemium); Nooks is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | Nooks |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | AI parallel dialer with live human detection and auto-logging |
| Standout feature | AI call summaries with key topic recognition | Conversation intelligence with synced recordings and transcripts |
| Team usage | Sentiment analysis and talk-to-listen ratios | AI call summaries, dispositions, and scorecards |
| Integrations | Transcription with text search and call scoring | Live call listening and whisper coaching |
| Languages & capture | CRM logging and an advanced analytics add-on | Battlecards and a virtual salesfloor for team collaboration |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | Sequencing, research, and intent/lead prioritization |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
Nooks
Choose Nooks if you need scaling outbound calling with a parallel ai dialer — strengths include combines outbound dialing and conversation intelligence in one workspace.
Aircall
Nooks
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while Nooks is strong for scaling outbound calling with a parallel ai dialer. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and Nooks is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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