Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. monday.com AI Notetaker: monday.com's native AI Notetaker joins video calls to transcribe, summarize, and turn discussions into action items inside the monday.com work platform. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and monday.com AI Notetaker when recording and summarizing sales calls within a monday crm workflow matters most. Run both through a week of actual calls to see which suits your workflow.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
monday.com's native AI Notetaker joins video calls to transcribe, summarize, and turn discussions into action items inside the monday.com work platform.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
monday.com AI Notetaker is a meeting assistant built into the monday.com work platform, designed for teams that manage projects, sales pipelines, and tasks on monday boards. The Notetaker joins scheduled meetings as a participant on Zoom, Microsoft Teams, and Google Meet, connecting to a user's Google or Outlook calendar so it can attend calls that include a meeting link in the invite. It typically joins shortly before the scheduled start and transcribes the conversation in real time, identifying speakers and producing a structured output that includes a transcript, a meeting summary with key points and decisions, a video recording, and a list of action items. Because it is native to monday.com, those outputs are stored in the workspace and the detected action items can be converted into work items on relevant boards, helping teams move from conversation to follow-up without leaving the platform. It supports transcription in multiple languages. The feature is aimed at project, operations, and revenue teams that want meeting records and next steps to flow directly into their existing monday.com workflows. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Aircall is a free tier with paid upgrades (freemium); monday.com AI Notetaker is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | monday.com AI Notetaker |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | AI bot joins Zoom, Microsoft Teams, and Google Meet via calendar invite |
| Standout feature | AI call summaries with key topic recognition | Real-time transcription with speaker identification |
| Team usage | Sentiment analysis and talk-to-listen ratios | Structured summaries with key points and decisions |
| Integrations | Transcription with text search and call scoring | Automatic action item detection |
| Languages & capture | CRM logging and an advanced analytics add-on | Video recording of meetings stored in the workspace |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | Action items can be turned into monday.com work items |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
monday.com AI Notetaker
Choose monday.com AI Notetaker if you need capturing project meeting notes and pushing action items onto monday boards — strengths include native to the monday.com work platform, so notes and tasks stay connected.
Aircall
monday.com AI Notetaker
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while monday.com AI Notetaker is strong for capturing project meeting notes and pushing action items onto monday boards. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and monday.com AI Notetaker is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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