Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. MinutesLink: AI meeting assistant for Google Meet and Zoom that records via a bot or Chrome extension and delivers transcripts and action-item summaries. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and MinutesLink when logging sales or recruiting conversations into a crm matters most. Try them side by side on real calls before deciding — needs vary by team.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
AI meeting assistant for Google Meet and Zoom that records via a bot or Chrome extension and delivers transcripts and action-item summaries.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
MinutesLink is an AI meeting assistant that records, transcribes, and summarizes online meetings. It offers two capture methods so users can choose what fits their workflow: an auto-joining meeting bot that connects to scheduled calls from a connected calendar, or a Chrome extension that records the meeting without adding a visible bot participant. After a call, MinutesLink produces speaker-labeled transcripts in many languages and AI-generated summaries that highlight key topics, decisions, and action items, and it lets users chat with past meetings to retrieve information. It supports Google Meet and Zoom, with Microsoft Teams listed as coming soon, and includes recording storage and organization, shareable note and transcript links, and integrations with CRM platforms such as HubSpot and Salesforce. The product targets sales teams, recruiters and HR, remote managers, marketing teams, business leaders, and students who want automated meeting documentation. With its mix of bot and bot-free recording plus CRM connections, MinutesLink is aimed at people who run frequent virtual meetings and want consistent notes without manual minute-taking. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Aircall is a free tier with paid upgrades (freemium); MinutesLink is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | MinutesLink |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | Speaker-labeled transcripts in 100+ languages |
| Standout feature | AI call summaries with key topic recognition | Choice of auto-joining meeting bot or bot-free Chrome extension capture |
| Team usage | Sentiment analysis and talk-to-listen ratios | AI summaries with key topics and action items |
| Integrations | Transcription with text search and call scoring | Chat to query previous meetings |
| Languages & capture | CRM logging and an advanced analytics add-on | CRM integrations (e.g., HubSpot, Salesforce) |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | Shareable notes and transcript links with recording storage |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
MinutesLink
Choose MinutesLink if you need automatically capturing and summarizing google meet and zoom calls — strengths include flexible recording: bot or extension depending on the situation.
Aircall
MinutesLink
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while MinutesLink is strong for automatically capturing and summarizing google meet and zoom calls. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and MinutesLink is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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