Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. Ma Synthèse: A sovereign French SaaS by GetCaaS that transcribes meetings and automatically generates structured minutes, assigned tasks, and follow-ups, with all data hosted in France. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and Ma Synthèse when documenting internal team meetings with auto-assigned tasks and reminders matters most. Run both through a week of actual calls to see which suits your workflow.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
A sovereign French SaaS by GetCaaS that transcribes meetings and automatically generates structured minutes, assigned tasks, and follow-ups, with all data hosted in France.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Ma Synthèse is a French SaaS application from GetCaaS that automates meeting documentation through a three-step process: it captures and transcribes spoken exchanges, organizes the discussion by topic and by speaker, then generates a clear, structured meeting report. Each report surfaces decisions and important points and produces an action list assigned to individual participants, with the tool able to send those tasks out and remind people who forget them. Its defining angle is data sovereignty: the service runs on French infrastructure (Scaleway) using Mistral AI, keeps data in France, and is positioned as a GDPR-compliant alternative for organizations with strict confidentiality needs. It targets municipal councils, public bodies and law enforcement, as well as legal and medical professionals. Pricing is usage-based, calculated from meeting hours multiplied by the number of licenses, with one free hour per month per organization and no commitment; organizations above thirty licenses get a custom quote. Announced in June 2026, it was selected to present at VivaTech 2026.
Best suited for
Aircall is a free tier with paid upgrades (freemium); Ma Synthèse is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | Ma Synthèse |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | Automatic transcription of meeting audio into text |
| Standout feature | AI call summaries with key topic recognition | Speaker identification, organizing the discussion by who spoke |
| Team usage | Sentiment analysis and talk-to-listen ratios | Structured meeting minutes that surface decisions and key points |
| Integrations | Transcription with text search and call scoring | Automatic action-item list with tasks assigned to each participant |
| Languages & capture | CRM logging and an advanced analytics add-on | Task dispatch and reminders to participants who forget follow-ups |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | Sovereign French hosting (Scaleway + Mistral AI) with GDPR compliance |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
Ma Synthèse
Choose Ma Synthèse if you need generating official minutes and action items for municipal council and public-body meetings — strengths include data sovereignty: french-hosted infrastructure and eu data-protection compliance, suited to confidential public-sector use.
Aircall
Ma Synthèse
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while Ma Synthèse is strong for generating official minutes and action items for municipal council and public-body meetings. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and Ma Synthèse is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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