Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. LINE WORKS AiNote: LINE WORKS AiNote is an AI transcription and meeting-notes app that converts meeting and interview audio into searchable text with automatic speaker identification and AI summaries. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and LINE WORKS AiNote when capturing and searching interview recordings for later review matters most. Run both through a week of actual calls to see which suits your workflow.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
LINE WORKS AiNote is an AI transcription and meeting-notes app that converts meeting and interview audio into searchable text with automatic speaker identification and AI summaries.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
LINE WORKS AiNote is an AI-powered transcription and meeting-notes service from Works Mobile, the maker of the LINE WORKS (NAVER WORKS) business collaboration platform. It uses AI speech recognition to convert meeting and interview audio into text, automatically separating and identifying individual speakers. Audio can be captured by recording directly in the mobile app or from web conferencing sessions on LINE WORKS, Zoom, Microsoft Teams, Webex, and Google Meet. The service generates AI summaries of transcripts and lets users register custom terminology and frequently used words to improve recognition accuracy over time. Additional tools include bookmarks and highlights for review, keyword search across transcripts, and the ability to share recordings with colleagues at specific playback positions. AiNote is available as iOS and Android mobile apps and supports multiple languages including Japanese, English, Chinese, and Korean. It is aimed primarily at Japanese businesses and organizations wanting to reduce the burden of meeting documentation, while individual users can also subscribe to lighter plans.
Best suited for
Aircall is a free tier with paid upgrades (freemium); LINE WORKS AiNote is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | LINE WORKS AiNote |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | AI speech recognition with automatic speaker separation and identification |
| Standout feature | AI call summaries with key topic recognition | AI-generated summaries of transcribed meetings |
| Team usage | Sentiment analysis and talk-to-listen ratios | Custom vocabulary and frequently-used word registration for improved accuracy |
| Integrations | Transcription with text search and call scoring | Recording from web conferencing tools (LINE WORKS, Zoom, Microsoft Teams, Webex, Google Meet) |
| Languages & capture | CRM logging and an advanced analytics add-on | Bookmarks, highlights, and keyword search across transcripts |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | Sharing of recordings with colleagues at specified playback positions |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
LINE WORKS AiNote
Choose LINE WORKS AiNote if you need transcribing and summarizing business meetings to reduce manual note-taking — strengths include backed by works mobile and integrates with the line works collaboration ecosystem.
Aircall
LINE WORKS AiNote
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while LINE WORKS AiNote is strong for transcribing and summarizing business meetings to reduce manual note-taking. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and LINE WORKS AiNote is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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