Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. LexiTranscript: Taiwan-made AI speech-to-text tool from TaiLexi AI optimized for Traditional Chinese, with meeting transcription and summaries. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and LexiTranscript when transcribing interviews, lectures, and study sessions matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
Taiwan-made AI speech-to-text tool from TaiLexi AI optimized for Traditional Chinese, with meeting transcription and summaries.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
LexiTranscript is an AI speech-to-text and transcription tool developed by TaiLexi AI, a Taiwan-based legal AI team, and is offered through its online transcription product. It is optimized for the Taiwan market and Traditional Chinese, and is built to handle mixed Chinese-and-English sentences and Taiwanese-accented speech, with the company stating high recognition accuracy even in the presence of background noise. The tool converts uploaded audio and video into text quickly, supports common video formats such as MP4, MOV, AVI, and WebM, and provides speaker identification for multi-person recordings such as meetings and interviews. Beyond raw transcription it offers AI-assisted proofreading that removes filler words and corrects phrasing, automatic personal-data masking, and recognition of legal terminology, reflecting its origins as a legal-focused team, along with AI-generated summaries of transcripts. For privacy, LexiTranscript follows a delete-after-processing policy in which audio files are not retained on its servers or used to train models after transcription completes. It provides daily free credits without requiring a complex account or credit card, positioning itself as a cost-effective Traditional Chinese transcription option for meetings, interviews, lectures, and legal work. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Aircall is a free tier with paid upgrades (freemium); LexiTranscript is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | LexiTranscript |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | AI speech-to-text optimized for Traditional Chinese and Taiwanese-accented speech |
| Standout feature | AI call summaries with key topic recognition | Handling of mixed Chinese-and-English audio |
| Team usage | Sentiment analysis and talk-to-listen ratios | Speaker identification for multi-person recordings |
| Integrations | Transcription with text search and call scoring | AI proofreading that removes filler words and corrects phrasing |
| Languages & capture | CRM logging and an advanced analytics add-on | Automatic personal-data masking and legal-terminology recognition |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | AI-generated summaries of transcripts |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
LexiTranscript
Choose LexiTranscript if you need producing traditional chinese transcripts and summaries of meetings — strengths include strong traditional chinese and taiwan-accent recognition.
Aircall
LexiTranscript
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while LexiTranscript is strong for producing traditional chinese transcripts and summaries of meetings. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and LexiTranscript is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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