Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. Lark Minutes: The AI meeting transcription and notes feature within the Lark productivity suite, turning video meetings into searchable transcripts with summaries. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and Lark Minutes when distributed teams translating meeting minutes across languages matters most. Try them side by side on real calls before deciding — needs vary by team.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
The AI meeting transcription and notes feature within the Lark productivity suite, turning video meetings into searchable transcripts with summaries.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Lark Minutes is the meeting transcription and AI notes feature embedded in Lark, an all-in-one productivity suite that combines messaging, documents, calendar, and video meetings. Minutes automatically transcribes video meetings into transcripts that users can view, search, and collaborate on, so teams can focus on the discussion instead of manual note-taking. The transcripts are interactive: users can post comments on specific parts of the conversation or react with emojis, making the meeting record a collaborative document rather than a static file. Playback tools let users adjust speed, fast-forward or rewind to points of interest, and skip silent sections. Minutes pairs with Lark's AI Meeting Notes capability to produce smart summaries, and meeting minutes can be translated between languages with one click, which is useful for distributed and multilingual teams. Because it is part of the broader Lark suite, transcripts and notes sit alongside the calendar, chat, and documents that teams already use, keeping meeting output within the same workspace. Lark Minutes is positioned for organizations that want integrated meeting transcription and summaries inside their primary collaboration platform rather than adopting a separate standalone notetaker. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Aircall is a free tier with paid upgrades (freemium); Lark Minutes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | Lark Minutes |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | Automatic transcription of video meetings into searchable transcripts |
| Standout feature | AI call summaries with key topic recognition | AI-generated meeting summaries via Lark's AI Meeting Notes |
| Team usage | Sentiment analysis and talk-to-listen ratios | Collaborative transcripts with comments and emoji reactions on specific parts |
| Integrations | Transcription with text search and call scoring | One-click translation of meeting minutes between languages |
| Languages & capture | CRM logging and an advanced analytics add-on | Playback controls including custom speed and silence skipping |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | Integrated within the Lark suite alongside calendar, chat, and documents |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
Lark Minutes
Choose Lark Minutes if you need lark users transcribing and summarizing internal video meetings — strengths include built into the lark productivity suite, keeping notes with calendar and docs.
Aircall
Lark Minutes
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while Lark Minutes is strong for lark users transcribing and summarizing internal video meetings. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and Lark Minutes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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