Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. Interactio: Multilingual meeting and event platform combining real-time human and AI interpretation with live captions across Zoom, Teams, and Webex. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and Interactio when streaming interpreted audio to onsite attendees via a smartphone listener app matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
Multilingual meeting and event platform combining real-time human and AI interpretation with live captions across Zoom, Teams, and Webex.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Interactio is a software-defined conferencing and interpretation platform that powers multilingual meetings and events across hybrid, online, and onsite settings. It provides real-time interpretation through a network of certified human interpreters, AI translation as an alternative, and the ability to mix human and AI interpretation within a single meeting. The platform offers dedicated consoles for moderators, participants, interpreters, and AV control, along with an event customization panel and a smartphone listener app that lets onsite attendees stream interpreted audio directly to their phones. For virtual and hybrid sessions, Interactio integrates with major meeting platforms including Microsoft Teams, Zoom, and Webex, and it supports hardware-agnostic conferencing for physical rooms. The company reports a substantial operating footprint, citing millions of users and tens of thousands of events across many countries, and lists notable institutional and corporate clients. Interactio is actively operating in 2025/2026 with a live web platform and iOS and Android apps. It is best suited to organizations that run multilingual meetings, conferences, and parliamentary or institutional sessions and want enterprise-grade interpretation with the flexibility to combine human interpreters and AI translation alongside live captions. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Aircall is a free tier with paid upgrades (freemium); Interactio is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | Interactio |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | Real-time human interpretation with certified interpreters |
| Standout feature | AI call summaries with key topic recognition | AI translation and mixed human-plus-AI interpretation in one meeting |
| Team usage | Sentiment analysis and talk-to-listen ratios | Live captions for multilingual sessions |
| Integrations | Transcription with text search and call scoring | Smartphone listener app for onsite attendees |
| Languages & capture | CRM logging and an advanced analytics add-on | Integrations with Microsoft Teams, Zoom, and Webex |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | Dedicated moderator, participant, interpreter, and AV control consoles |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
Interactio
Choose Interactio if you need interpreting a hybrid conference for attendees on zoom, teams, or webex — strengths include supports onsite, hybrid, and fully virtual multilingual events.
Aircall
Interactio
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while Interactio is strong for interpreting a hybrid conference for attendees on zoom, teams, or webex. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and Interactio is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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