Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. GMR Transcription: GMR Transcription is a US-based human transcription company that converts audio and video recordings, including meetings and conference calls, into accurate written transcripts. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and GMR Transcription when transcribing recorded interviews, focus groups, and legal or academic sessions matters most. Run both through a week of actual calls to see which suits your workflow.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
GMR Transcription is a US-based human transcription company that converts audio and video recordings, including meetings and conference calls, into accurate written transcripts.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
GMR Transcription, founded in 2004 and based in Tustin, California, is a human-powered transcription and translation provider serving business, legal, academic, medical, and media clients. Rather than automated speech recognition, it relies on trained US- and Canada-based transcriptionists who manually transcribe recordings and apply a second proofreading pass. For meetings, it offers dedicated conference call and business transcription: clients record their calls or meetings, upload audio or video files through a secure client portal, and receive formatted transcripts back by email. Service options include custom formatting, speaker identification, timestamps and time codes, verbatim transcription, and certification or notarization. Turnaround is configurable, from multi-week economy delivery to same-day and next-day rush service, with pricing charged per audio minute. The company also provides translation in many languages and proofreading. It is aimed at organizations and professionals who need high-accuracy, confidential, human-verified records of interviews, focus groups, conference calls, and meetings rather than instant AI notes.
Best suited for
Aircall is a free tier with paid upgrades (freemium); GMR Transcription is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | GMR Transcription |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | Human transcription of meeting, conference call, and interview recordings |
| Standout feature | AI call summaries with key topic recognition | Conference call and business transcription with secure file upload via client portal |
| Team usage | Sentiment analysis and talk-to-listen ratios | Speaker identification, timestamps, and verbatim or clean-read formatting options |
| Integrations | Transcription with text search and call scoring | Configurable turnaround including same-day and next-day rush delivery |
| Languages & capture | CRM logging and an advanced analytics add-on | Translation services across many languages plus proofreading |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | Optional certification or notarization of transcripts |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
GMR Transcription
Choose GMR Transcription if you need producing accurate, confidential records of conference calls and business meetings — strengths include manual transcription with a second proofreading pass for high accuracy on clear audio.
Aircall
GMR Transcription
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while GMR Transcription is strong for producing accurate, confidential records of conference calls and business meetings. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and GMR Transcription is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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