Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. Claap: Async video plus AI meeting recording and CRM updates Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and Claap when meeting notes and highlights matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
Async video plus AI meeting recording and CRM updates
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Claap is an AI meeting recorder and asynchronous video platform that helps teams capture calls and communicate without always meeting live. It records, transcribes, and summarizes meetings across major conferencing platforms, generating notes and action items, while also supporting short async video messages and screen recordings that teammates can watch on their own time. This dual focus — meeting capture plus async video — makes it appealing to distributed teams that want to reduce live meetings while keeping a searchable record of decisions. Claap can create highlights and clips from recordings, organize content into workspaces, and connect with tools like CRMs so meeting insights reach the right systems. It is commonly used by sales, product, and remote teams that value both clean meeting summaries and a library of shareable video. Rather than being only a notetaker, Claap positions itself as a hub for recorded knowledge and async collaboration built around video. Platforms: Zoom / Google Meet / Microsoft Teams. Integrations: Zoom, Google Meet, Microsoft Teams, Slack, HubSpot. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Aircall is a free tier with paid upgrades (freemium); Claap is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | Claap |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | Recording and transcription |
| Standout feature | AI call summaries with key topic recognition | AI summaries and action items |
| Team usage | Sentiment analysis and talk-to-listen ratios | Async video messaging |
| Integrations | Transcription with text search and call scoring | Highlights and clips |
| Languages & capture | CRM logging and an advanced analytics add-on | CRM and tool integrations |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
Claap
Choose Claap if you need async video updates — strengths include combines meeting notes with async video.
Aircall
Claap
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while Claap is strong for async video updates. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and Claap is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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