Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. CaseMark: CaseMark is an AI legal operating system whose court-reporting product processes uploaded deposition and proceeding recordings into reviewed transcripts and structured summaries for law firms and court reporters. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and CaseMark when litigation teams turning hearing and deposition recordings into structured summaries and chronologies matters most. Run both through a week of actual calls to see which suits your workflow.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
CaseMark is an AI legal operating system whose court-reporting product processes uploaded deposition and proceeding recordings into reviewed transcripts and structured summaries for law firms and court reporters.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CaseMark is an AI-powered legal operating system built for attorneys, law firms, and court-reporting providers. Within its court-reporting product, users upload audio or video recordings of depositions, hearings, and proceedings (up to 8GB per file), then review AI transcript drafts alongside the source media, verify terminology, and certify final transcripts. The platform does not record live proceedings or employ stenographers; it works from existing media files attached to a matter. Beyond transcription review, CaseMark generates structured work product from transcripts and documents, including deposition summaries (page-line, narrative, and analysis formats), proceeding recaps, indices, case summaries, and medical chronologies. Everything is organized around individual matters, with a branded client portal for secure delivery and matter-scoped chat. CaseMark is web-based (app.casemark.com) and exposes services through its case.dev API platform. It is SOC 2 Type II certified and HIPAA compliant, and states it does not use customer data for training. It targets court reporters, litigation teams, and corporate legal departments.
Best suited for
Aircall is a free tier with paid upgrades (freemium); CaseMark is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | CaseMark |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | Uploads of deposition/proceeding audio and video (up to 8GB) for transcription review |
| Standout feature | AI call summaries with key topic recognition | AI transcript drafts reviewed alongside source media with terminology verification and certification |
| Team usage | Sentiment analysis and talk-to-listen ratios | Structured summaries: deposition (page-line, narrative, analysis), proceeding recaps, indices, and medical chronologies |
| Integrations | Transcription with text search and call scoring | Matter-centric organization consolidating intake, sources, transcripts, and deliverables |
| Languages & capture | CRM logging and an advanced analytics add-on | Branded client portal with secure delivery and matter-scoped chat |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | case.dev API platform and web app (app.casemark.com) |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
CaseMark
Choose CaseMark if you need court reporters certifying transcripts and producing deposition summaries from recorded proceedings — strengths include purpose-built for legal proceedings and depositions, not generic notes.
Aircall
CaseMark
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while CaseMark is strong for court reporters certifying transcripts and producing deposition summaries from recorded proceedings. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and CaseMark is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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