Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. BrightHire: Interview intelligence platform that records, transcribes, and structures job interviews for hiring teams. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and BrightHire when hiring managers comparing candidates with structured scorecards matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
Interview intelligence platform that records, transcribes, and structures job interviews for hiring teams.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
BrightHire is an interview intelligence platform that records, transcribes, and analyzes job interviews so hiring teams can make better, more consistent decisions. During interviews, BrightHire can provide real-time interview guides and capture the conversation, and afterward it generates AI notes and highlights and lets interviewers submit structured scorecards with a single click. The platform connects to common applicant tracking systems and video conferencing tools, so transcripts, summaries, and structured feedback flow into the systems recruiting teams already use, including Greenhouse, Workday, and Lever. BrightHire is built for talent acquisition teams, recruiters, and hiring managers, particularly at mid-to-large organizations that run a high volume of structured interviews. The company has also introduced an AI interviewer capability for structured screening. It is actively operating in 2025 and 2026, with named enterprise customers, live demos, and ongoing product launches, positioning it as a vertical-specific tool for the hiring conversation rather than a generic meeting notetaker. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Aircall is a free tier with paid upgrades (freemium); BrightHire is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | BrightHire |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | Recording and transcription of job interviews |
| Standout feature | AI call summaries with key topic recognition | AI-generated interview notes and highlight clips |
| Team usage | Sentiment analysis and talk-to-listen ratios | One-click structured scorecards pushed into the ATS |
| Integrations | Transcription with text search and call scoring | Real-time interview guides during the conversation |
| Languages & capture | CRM logging and an advanced analytics add-on | Integrations with ATS and video conferencing platforms |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
BrightHire
Choose BrightHire if you need recruiters auto-capturing interview notes to focus on candidates — strengths include purpose-built for the hiring and interview workflow.
Aircall
BrightHire
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while BrightHire is strong for recruiters auto-capturing interview notes to focus on candidates. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and BrightHire is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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