Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. Briefly: AI meeting summaries with CRM and Slack delivery The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and Briefly when follow-up drafting matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
AI meeting summaries with CRM and Slack delivery
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Briefly is an AI meeting notetaker that records and transcribes calls and then produces concise summaries, action items, and follow-up drafts so users spend less time writing up meetings. It works across major conferencing platforms, capturing conversations automatically and turning them into clear, shareable notes that highlight decisions and next steps. Briefly focuses on simplicity and speed: rather than a heavy analytics dashboard, it aims to give individuals and teams quick, readable recaps and ready-to-send follow-ups after each call. Notes are searchable so important moments can be revisited later, and summaries can be shared with people who could not attend. Briefly is typically used by sales, customer-facing, and busy professional users who want low-effort documentation and faster follow-up, positioning itself as a lightweight assistant that handles the routine work of capturing and summarizing meetings without requiring much setup or ongoing management. Platforms: Zoom / Google Meet / Microsoft Teams. Integrations: Zoom, Google Meet, Microsoft Teams. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Aircall is a free tier with paid upgrades (freemium); Briefly is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | Briefly |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | Recording and transcription |
| Standout feature | AI call summaries with key topic recognition | Concise AI summaries |
| Team usage | Sentiment analysis and talk-to-listen ratios | Action items |
| Integrations | Transcription with text search and call scoring | Follow-up drafts |
| Languages & capture | CRM logging and an advanced analytics add-on | Searchable notes |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
Briefly
Choose Briefly if you need quick meeting summaries — strengths include simple, fast summaries and follow-ups.
Aircall
Briefly
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while Briefly is strong for quick meeting summaries. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and Briefly is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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