Aircall: Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring. AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aircall when running outbound and inbound sales calling with ai transcription matters most, and AmplifAI when surfacing customer sentiment, intent, and root-cause insights from conversation transcripts matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Cloud phone and call center platform with built-in AI conversation intelligence: transcription, call summaries, sentiment, and call scoring.
AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.
Aircall is a cloud-based phone and call center platform widely used by sales and support teams, with an integrated AI conversation intelligence layer that runs across calls rather than as a separate bolt-on system. Its core function is to handle business calling through features like power dialing, call recording, IVR, queueing, and routing, while Aircall AI transcribes conversations and analyzes them for insights. The conversation intelligence capabilities include AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratios, transcription text search, and call scoring, which together help teams spot coaching opportunities and understand customer objections and buying signals. Aircall centralizes communications in a Workspace that brings voice, text, voicemail, and WhatsApp into a threaded view around each customer, with access to recordings and transcripts. The platform logs activity and transcripts to connected CRMs, and an analytics add-on extends dashboards with advanced filters, longer history, and KPI drill-downs. Aircall is aimed at sales and customer-facing teams that want a reliable cloud phone system with conversation intelligence included, rather than running a separate dialer and analysis tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.
Best suited for
Aircall is a free tier with paid upgrades (freemium); AmplifAI is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Aircall | AmplifAI |
|---|---|---|
| Core capability | Cloud calling with power dialing, recording, IVR, and routing | Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations |
| Standout feature | AI call summaries with key topic recognition | Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals |
| Team usage | Sentiment analysis and talk-to-listen ratios | Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics |
| Integrations | Transcription with text search and call scoring | Automated QA scoring conversations across channels and triggering tailored coaching |
| Languages & capture | CRM logging and an advanced analytics add-on | Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes |
| Best-fit workflow | Cloud calling with power dialing, recording, IVR, and routing | Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards |
Aircall
Choose Aircall if you need running outbound and inbound sales calling with ai transcription — strengths include conversation intelligence is built into the phone system itself.
AmplifAI
Choose AmplifAI if you need automating quality assurance by transcribing and scoring customer service calls at scale — strengths include combines call transcription and conversation analytics with qa, coaching, and performance management in one platform.
Aircall
AmplifAI
It depends on your workflow. Aircall is strong for running outbound and inbound sales calling with ai transcription, while AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale. Both transcribe and summarize meetings.
Aircall is a free tier with paid upgrades and AmplifAI is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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