AILYZE: AILYZE is an AI qualitative data analysis platform that transcribes interviews and conducts autonomous AI voice interviews, then generates themes, summaries, and insights from the resulting text. QEval: QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist AILYZE when conducting and transcribing ai-led research interviews at scale matters most, and QEval when real-time compliance monitoring and de-escalation support during live customer calls matters most. Run both through a week of actual calls to see which suits your workflow.
AILYZE is an AI qualitative data analysis platform that transcribes interviews and conducts autonomous AI voice interviews, then generates themes, summaries, and insights from the resulting text.
QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards.
AILYZE is a web-based AI platform for qualitative data analysis, built primarily for researchers, academics, and organizations working with unstructured data. Beyond analyzing uploaded text, it offers an AI Avatar Interviewer that autonomously conducts semi-structured voice interviews in multiple languages, capturing participant responses and automatically transcribing them. Users can also upload audio and video files (such as MP3, WAV, MP4, and AVI) for transcription, after which the transcripts can be analyzed alongside documents. Once data is captured, AILYZE applies AI-driven thematic analysis, content and frequency analysis, cross-segment comparison, summarization, and a chat-with-your-document feature, producing reports and visualizations. It accepts documents (PDF, DOCX) and spreadsheets (XLSX, CSV) and supports 100+ languages, including colloquial dialects. The product emphasizes data security, stating uploaded data is encrypted and not used to train its models. It is used by academic researchers, universities, healthcare organizations, and non-profits, and is accessed entirely through the browser without local installation.
Best suited for
QEval, built by Etech Global Services, is an AI-powered contact center quality assurance and performance management platform. It automatically transcribes recorded and live customer interactions across voice, chat, email, and SMS channels, then applies speech analytics, sentiment detection, and topic classification to evaluate every conversation against customizable quality scorecards rather than a small manual sample. Built for contact center QA teams, compliance officers, and operations leaders, it converts interactions into searchable transcripts in near real time, scoring both human and AI agents. QEval includes real-time agent assist that surfaces compliance prompts and de-escalation guidance during live calls, automated PCI/HIPAA/GDPR compliance monitoring with PHI/PII redaction, and coaching workflows with analytics and gamification to drive agent improvement. A flexible scorecard builder supports numeric, weighted, blind, and holistic scoring formats. Distinct from generic LLM wrappers, QEval emphasizes a proprietary multi-expert evaluation architecture, vendor-neutral scoring of third-party AI agents, and a roughly 30-day deployment timeline aimed at enterprise contact centers.
Best suited for
AILYZE is a free tier with paid upgrades (freemium); QEval is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | AILYZE | QEval |
|---|---|---|
| Core capability | AI Avatar Interviewer that autonomously conducts semi-structured voice interviews in multiple languages | Automated transcription of recorded and live calls into searchable text via speech analytics |
| Standout feature | Audio and video transcription of uploaded files (MP3, WAV, MP4, AVI and more) | Customizable quality scorecards (numeric, weighted, blind, and holistic scoring formats) |
| Team usage | AI thematic analysis with automated theme extraction and coding | Evaluation across 100% of voice, chat, email, and SMS interactions instead of manual samples |
| Integrations | Content and frequency analysis across data segments | Real-time agent assist with live compliance prompts and de-escalation guidance |
| Languages & capture | Chat-with-your-document AI assistant for conversational querying | Compliance monitoring for PCI, HIPAA, and GDPR with PHI/PII redaction |
| Best-fit workflow | Support for 100+ languages including colloquial dialects | Scoring of both human agents and third-party AI agents, plus coaching, analytics, and gamification |
AILYZE
Choose AILYZE if you need conducting and transcribing ai-led research interviews at scale — strengths include combines interview capture, transcription, and qualitative analysis in one web-based platform.
QEval
Choose QEval if you need automating quality monitoring and scoring of agent customer interactions at scale — strengths include transcribes and analyzes 100% of interactions across multiple channels rather than a sampled subset.
AILYZE
QEval
It depends on your workflow. AILYZE is strong for conducting and transcribing ai-led research interviews at scale, while QEval is strong for automating quality monitoring and scoring of agent customer interactions at scale. Both transcribe and summarize meetings.
AILYZE is a free tier with paid upgrades and QEval is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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