AILYZE: AILYZE is an AI qualitative data analysis platform that transcribes interviews and conducts autonomous AI voice interviews, then generates themes, summaries, and insights from the resulting text. EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist AILYZE when conducting and transcribing ai-led research interviews at scale matters most, and EvaluAgent when surface sentiment, intent, and contact reasons to coach agents and improve cx matters most. Try them side by side on real calls before deciding — needs vary by team.
AILYZE is an AI qualitative data analysis platform that transcribes interviews and conducts autonomous AI voice interviews, then generates themes, summaries, and insights from the resulting text.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AILYZE is a web-based AI platform for qualitative data analysis, built primarily for researchers, academics, and organizations working with unstructured data. Beyond analyzing uploaded text, it offers an AI Avatar Interviewer that autonomously conducts semi-structured voice interviews in multiple languages, capturing participant responses and automatically transcribing them. Users can also upload audio and video files (such as MP3, WAV, MP4, and AVI) for transcription, after which the transcripts can be analyzed alongside documents. Once data is captured, AILYZE applies AI-driven thematic analysis, content and frequency analysis, cross-segment comparison, summarization, and a chat-with-your-document feature, producing reports and visualizations. It accepts documents (PDF, DOCX) and spreadsheets (XLSX, CSV) and supports 100+ languages, including colloquial dialects. The product emphasizes data security, stating uploaded data is encrypted and not used to train its models. It is used by academic researchers, universities, healthcare organizations, and non-profits, and is accessed entirely through the browser without local installation.
Best suited for
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
AILYZE is a free tier with paid upgrades (freemium); EvaluAgent is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | AILYZE | EvaluAgent |
|---|---|---|
| Core capability | AI Avatar Interviewer that autonomously conducts semi-structured voice interviews in multiple languages | Automatic voice-call transcription with multi-language support |
| Standout feature | Audio and video transcription of uploaded files (MP3, WAV, MP4, AVI and more) | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards |
| Team usage | AI thematic analysis with automated theme extraction and coding | Conversation intelligence: sentiment analysis, intent detection, and summarization |
| Integrations | Content and frequency analysis across data segments | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) |
| Languages & capture | Chat-with-your-document AI assistant for conversational querying | AI-agent observability to flag hallucinations, missed intents, and quality issues |
| Best-fit workflow | Support for 100+ languages including colloquial dialects | Coaching workflows, calibration, and dashboards built on QA insights |
AILYZE
Choose AILYZE if you need conducting and transcribing ai-led research interviews at scale — strengths include combines interview capture, transcription, and qualitative analysis in one web-based platform.
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
AILYZE
EvaluAgent
It depends on your workflow. AILYZE is strong for conducting and transcribing ai-led research interviews at scale, while EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance. Both transcribe and summarize meetings.
AILYZE is a free tier with paid upgrades and EvaluAgent is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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